Sr. Account Manager, Partnership Strategy & Service

Sr. Account Manager, Partnership Strategy & Service

Lincoln Union

Phoenix, AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, Valley Suns and Arena.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.

We are seeking an experienced and highly motivated Sr. Account manager, Partnership Strategy & Service to assist team members with strategic account management, activation oversight, and delivering exceptional service to partners, ensuring the fulfillment of contractual assets and achieving partner objectives.

What You Will Do:

Account Management & Client Relations:

• Manage a portfolio of high-value corporate partners, serving as the primary point of contact and trusted advisor.
• Develop and execute strategic activation plans that align with partner objectives and maximize ROI.
• Conduct regular meetings with partners to review performance, identify opportunities, and address challenges, documenting all interactions in the Player 15 Group CRM (KORE Interactive).
• Collaborate with partners to provide proactive, data-driven recommendations that enhance their sponsorship experience.

Activation Oversight & Execution:

• Ensure timely and effective delivery of all contractual assets, working closely with the Coordinator to manage logistics and timelines.
• Monitor activation performance, adjusting strategies as needed to achieve partner goals.
• Lead the preparation of Monthly Pulse Reports, Bi-Annual Recaps, and Annual Year-End Reports, delivering compelling insights and storytelling.

Upselling & Account Growth:

• Identify and pursue upsell opportunities within assigned accounts, aiming to enhance partnerships and grow revenue.
• Develop tailored proposals for incremental assets or services, emphasizing value and alignment with partner needs.
• Collaborate with internal teams to ensure proposals are innovative, strategic, and data-informed.

Renewal & Retention:

• Lead renewal efforts for assigned accounts, crafting comprehensive proposals that reflect evolving partner objectives and showcase partnership value.
• Develop and present compelling case studies and performance reports to reinforce ROI and secure long-term commitments.
• Negotiate renewal agreements in collaboration with leadership and legal teams.

Team Collaboration & Coordination:

• Supervise and mentor one Coordinator, providing guidance on day-to-day tasks and professional development.
• Collaborate with cross-functional teams, including Marketing Solutions and Sales Engineering, to enhance partnership strategies.
• Contribute to team brainstorming sessions, offering innovative ideas and solutions for partner activations.

What We Need From Our Sr. Account Manager:

• Strategic Thinking: Strong ability to develop and execute comprehensive strategies that deliver measurable results.
• Communication: Excellent verbal and written communication skills, with the ability to build and maintain strong client relationships.
• Technical Proficiency: Proficiency in CRM tools (e.g., KORE), Microsoft Office Suite, and other relevant platforms.

Experience/ Education Requirements:

• Bachelor’s degree in Business, Marketing, Sports Management, or a related field.

• 5-7 years of experience in sponsorship, account management, or a related field, preferably within the sports or entertainment industry.
• Previous experience supervising or mentoring team members is a plus.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by the Sr. Account Manager to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com