Legal Applications Manager

The Senior Applications Analyst has the responsibility of maintaining and supporting a portfolio of applications. He/she has shared responsibility for the architecture, deployment, support, maintenance, and enhancement of Commercial-off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications.

This role primarily focuses on the Microsoft applications and common legal applications such as iManage, Litera, Adobe, etc. Additionally, he/she is responsible for planning and overseeing any technical development or application deployments being executed both internally and vendor led, as well as managing third-party vendor relationships.

CORE RESPONSIBILITIES

• Conduct application management of Commercial-off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that includes new solutions and enhancement to existing systems.
• Collaborate with leadership and peers to plan, prioritize, and schedule application deployment and enhancement requests, while providing direction and guidance to junior staff.
• Maintain a keen eye on the applications available in the legal space.
• Challenging the applications in use, ensuring the Firm is keeping pace with technology.
• Continuously develop and maintain the upgrade roadmap for the Firm s applications.
• Work with NetOps and Desktop Engineering to keep applications patched and operating on current and stable versions.
• Accountable for availability and performance of the applications portfolio, including ownership of incidents, release, and problem management.
• Drives stakeholder satisfaction by delivering quality applications and supporting with planned and controlled change management.
• Own project roadmap and communicate project status to leadership and peers.
• Partners with peers to ensure proposed solutions align with business, infrastructure, and security frameworks.

JOB REQUIREMENTS

• Expert knowledge of Microsoft Office M365, and intermediate-to-expert knowledge of most legal applications: iManage Work 10, Litera Create, DocXTools, Templates and Numbering Suite, Adobe Acrobat.
• Experience with Elite 3E Cloud is a plus.
• A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business.

Education & Experience:

• BA/BS degree preferred, and 7 years of relevant work experience.
• Excellent interpersonal, verbal, and written communication skills.
• Established project management skills. Ability to problem-solve.
• Willingness to be flexible with time and adjust to a changing work environment. Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
• Ability to use sound judgment and discretion in dealing with highly confidential information.
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
• Ability to work effectively with co-workers in a team-oriented, collaborative environment.

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