What are the responsibilities and job description for the 24/25 SY - ESS RECORDS RETRIEVAL CLERK/INTERPRETER (CC #4970) position at Phoenix Union High School District?
- Retrieves and prepares for transmittal of ESS student records; responds to requests from schools, the Arizona Department of Economic Security, juvenile probation and adult courts, police department, military branches, attorneys, colleges, universities, and other institutions and agencies for ESS student records or verification of information.
- Ensures that records are transmitted in compliance with the Family Education Rights and Privacy Act.
- Prepares various correspondence. Greets visitors in person and via phone; provides general customer service.
- Maintains a log or system of documenting records requests, responses, and access to confidential records at the District office.
- Creates new student files; files records; prepares and transmits ESS student records and destroys originals according to state guidelines. Prepares archive files to be destroyed.
- Maintains psychological reports and logs, as well as all reports from related services personnel.
- Back-up interpreter for general customer service interactions, and mandatory ESS meetings at the District office or on a campus, including initial placement meetings, reviews of placement, re-evaluations and annual reviews.
- Supports the relationship between the Phoenix Union High School District and the public by demonstrating courteous and professional behavior when interacting with students, parents, visitors, and school staff; maintains absolute confidentiality of work-related issues, client records, and school information; follows Governing Board Policies; performs all other related duties as required or assigned.
- Skill in identifying and maintaining confidential and sensitive information.
- Ability to communicate effectively verbally, including good telephone skills, and in writing.
- Ability to maintain accurate records and filing systems.
- Ability to type and enter data with speed and accuracy at a rate to perform functions effectively.
- Understanding customer service principles and methods; ability to provide excellent customer experiences.
- Ability to use initiative within established organizational policies and procedural guidelines.
- Skill in writing professional reports and correspondence from brief instructions.
- Skill in understanding, explaining, and applying relevant rules, regulations, policies, and procedures.
- Skill in researching and compiling data for reports, presentations, and technical documents.
- Ability to follow verbal and written instructions and procedures.
- Ability to communicate effectively both verbally and in writing.
- Ability to provide excellent customer experiences, including but not limited to interacting tactfully and courteously with the public.
- Commitment to create and sustain a thriving learning and working environment for students and staff.
- Ability to establish and maintain effective working relationships.
- Ability to use initiative within organizational policies, procedures and guidelines.
- Highly Competitive Pay
- Comprehensive Employee Benefits
- Participation in Arizona State Retirement System
- Education Loan Forgiveness (If eligible)
- Vacation and Personal Leave Plans (for eligible positions)
- Paid Winter and Spring Breaks
JobID: 13057
Position Type:
Classified Support Staff/ESS REC RETRIVAL CLERK/INTERPRETER
Classified Support Staff/ESS REC RETRIVAL CLERK/INTERPRETER
Date Posted:
3/18/2025
3/18/2025
Location:
CEE- ESS
CEE- ESS
Closing Date:
04/01/2025
04/01/2025
Equal Opportunity Employer
ESS RECORDS RETRIEVAL CLERK/INTERPRETER
DEPARTMENT: Exceptional Student Services
SALARY SCHEDULE: Education Support Professional
LOCATION: CEE
WORK YEAR: 12 Months
GRADE 7
STARTING HOURLY RATE: $20.85 - $21.81 (PLACEMENT DEPENDS ON SIMILAR EXPERIENCE HELD AND EDUCATION)
STARTING HOURLY RATE: $20.85 - $21.81 (PLACEMENT DEPENDS ON SIMILAR EXPERIENCE HELD AND EDUCATION)
The Phoenix Union High School District is proud to serve a diverse population of 28,000 students and 4,000 employees in Arizona’s capital city. With a portfolio of comprehensive schools, small specialty schools, support schools, micro schools, magnet programs, and extensive Career & Technical Education (CTE) offerings, PXU’s schools of opportunity welcome, love, and inspire all students to go places and do things that matter
SUMMARY:
The ESS Records Retrieval Clerk/Interpreter processes requests for ESS student records and maintains records as required by State and Federal law; performs the duties of interpreter at mandatory ESS meetings at the District office or on campuses when the campus interpreter is unable to attend those meetings.
ESSENTIAL FUNCTIONS
The above essential functions are intended to represent only the key areas of responsibilities and not a comprehensive listing of all functions and duties performed by incumbents of this class.
REQUIRED QUALIFICATIONS
Education, Training, and Experience Guidelines:
High School diploma or GED equivalent; AND two years of clerical experience; OR an equivalent combination of education, training, and experience. Experience working with special needs students and families preferred. Good command of English and Spanish languages. Experience assisting non-English speaking students and parents.
License and Certification Requirements:
A valid Arizona State Driver’s License is required.
Possess an active Arizona Department of Public Safety IVP Fingerprint Clearance Card or obtain one within the first 90 workdays of employment.
Possess an active Arizona Department of Public Safety IVP Fingerprint Clearance Card or obtain one within the first 90 workdays of employment.
IDEAL CANDIDATES WILL HAVE THE FOLLOWING SKILLS AND ABILITIES
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment.
WHY WORK AT PXU
The Phoenix Union High School District is one of the state’s largest employers. Our 4,000 education professionals are committed to providing an excellent learning environment for our students while enjoying an inspiring work environment.
The Board is committed to a policy of nondiscrimination in relation to race, color, religion, sex, age, national origin, disability or sexual orientation, as well as gender identity, gender expression and immigration status. This policy will prevail in all matters concerning staff members, students, the public, educational programs and services, and individuals with whom the Board does business.
DIVISION;
SUPERVISION RECEIVED:
SUPERVISION GIVEN:
Teaching & Learning
Director, Exceptional Student Services or Designee
None
Action
Prepared by:
Review by:
Effective Date
Revised
PSPC
TC/CEA/Talent
07/01/2021
Salary : $21 - $22
