CSR / Receptionist

Veterinary Client Service Representative / Receptionist

We are looking for a client-oriented service representative. A client service representative, or CSR, will act as a liaison, provide service information with accuracy and efficiency. We are seeking genuinely caring people to help our clients. Our perfect candidate will be patient, empathetic, and passionately communicative. In addition, they will have the capacity to put themselves in our client's shoes and advocate for them when necessary. Problem-solving should come naturally. Our goal in finding the right candidate is to ensure excellent patient and client care.

Responsibilities

• Manage large amounts of incoming calls
• Greet incoming emergency and specialty clients in a calm, empathetic, and efficient manner
• Identify and assess patient / client needs in appropriate order
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Screen client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines and policies
• Go above and beyond to ensure our clients feel welcome and that they are receiving the best possible care for their pet.

Skills

Schedule :

Experience :

Pay Range

18-$20 USD

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Salary : $18 - $20