What are the responsibilities and job description for the Front Desk Concierge position at PHP Management Services LLC?

Job Description

Description : Job Summary

As a Front Desk Concierge at Towers, you will play a pivotal role in curating unforgettable experiences for our residents and guests. You will not only welcome residents but also ensure that every interaction reflects warmth, hospitality, and security. This position requires a blend of customer service excellence and adherence to regulations, fostering a welcoming environment for all.

Key Responsibilities

Greet residents and guests with enthusiasm, providing verbal instructions and enforcing community rules as needed.
Handle customer inquiries, minor complaints, and suggestions with professionalism and composure.
Respond promptly to unusual situations, maintaining a calm and professional demeanor in high-pressure scenarios.
Contribute to a team-oriented environment that prioritizes safety and guest satisfaction.
Engage in physical tasks, including equipment movement and regular patrols of the premises.
Perform multiple tasks simultaneously, including managing checklists and following daily operational procedures.

Requirements : Qualifications :

Must be at least 18 years of age.

Strong communication skills, with the ability to make quick decisions and adhere to safety practices.

Flexibility to work variable schedules, including weekends and overnight shifts.

Education and Experience :

High School Diploma or equivalent.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office Suite or similar software.

Strong problem-solving and critical thinking abilities.

Positive attitude with a capacity to remain flexible and patient.

Excellent organizational and multitasking skills.

Strong administrative skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing and Walking : Must be able to stand and walk for extended periods throughout the shift to greet residents and conduct patrols of the property.

Sitting : Ability to sit for prolonged periods at the front desk while attending to inquiries and monitoring the area.

Lifting and Carrying : Capable of lifting and carrying items weighing up to 25 pounds, such as office supplies, packages, or equipment.

Manual Dexterity : Proficient use of hands and fingers for tasks such as typing, operating office equipment, and performing administrative duties.

Visual Acuity : Ability to see and observe residents and guests, monitor security cameras, and read documents and instructions.

Hearing : Must be able to hear and respond to residents and guests, as well as respond to alarms and other auditory signals.

Communication : Ability to communicate effectively, both verbally and in writing, with residents, guests, and team members.

Emergency Response : Capacity to respond quickly and efficiently to emergency situations, which may involve physical activity, including running or lifting.

Join our team and be a crucial part of creating a secure, welcoming and vibrant community! Your dedication and positive approach will contribute to the exceptional experience of our residents and guests.

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique backgrounds, perspectives, and talents of all employees, creating an environment where everyone feels valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by applicable laws and regulations. We comply with all federal, state, and local laws governing nondiscrimination in employment.

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