What are the responsibilities and job description for the Physical Therapy Aide position at Physical Rehabilitation Network?
As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Essential Job Functions:
- Patient Interaction:
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Administrative Support:
- Maintain patient records and ensure all documentation is complete and accurate.
- Handle billing inquiries, process payments, and assist with insurance-related matters.
- Coordinate with clinical staff to ensure a seamless patient experience.
- Communication and Coordination:
- Liaise effectively between patients, clinical staff, and other departments within the facility.
- Communicate clearly and professionally to address patient concerns or questions.
- Office Operations:
- Maintain a clean and organized reception area.
- Assist in managing inventory and ordering office supplies as needed.
- Participate in team meetings and contribute ideas for process improvement.
- Physical Requirements:
- Ability to stand, sit, and move around the office for extended periods.
- Manual dexterity and visual acuity for computer work and handling paperwork.
- Occasional lifting of office supplies or materials up to 20 pounds.
- Ability to communicate verbally and in writing effectively.
Qualifications:
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
Why Join PRN Physical Therapy:
- Opportunity to be a part of a dynamic and supportive team dedicated to patient care.
- Competitive compensation and benefits package.
- Professional development opportunities and a positive work culture focused on growth and collaboration.
This job description highlights the key responsibilities, physical requirements, and qualifications needed for the Patient Service Representative role at PRN Physical Therapy.
*PRN Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
