What are the responsibilities and job description for the PATIENT CARE COORDINATOR position at Physical Therapy & Sports Medicine Centers?
Part Time Patient Care Coordinator opening in a private practice physical therapy clinic in Essex, CT.
We are looking for an outgoing, dependable individual to support the front desk with patient services while assisting with quality patient care under the direct supervision of a physical therapist. You will be responsible for providing outstanding and professional customer service to ensure efficiency throughout the clinic and promote a positive patient experience. Experience with customer service, working in a medical setting, and/or an exercise science background preferred. Applicants must be available year-round.
Responsibilities include but are not limited to:
- Greet all patients in a friendly and courteous manner
- Assist with front desk responsibilities such as answering the phone, scheduling patients, taking payments, etc.
- Observe patients during treatment and report changes in patient's condition to clinical staff
- Maintain a safe, clean, and efficient therapy environment and assist with patient care as directed by the clinical staff
- Clean treatment tables, equipment and surfaces and keep supplies stocked
- Requires various forms of physical effort such as walking, standing, squatting and bending
Clinics are open 7:00 am - 7:00pm. Schedule TBD; some shifts will include evening coverage.
ABOUT THE ORGANIZATION
Our Mission
Improving the quality of people's lives by providing:
- Unmatched experiences
- Clinical excellence
- Lifelong relationships
Who We Are
Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 34 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 20 clinicians realize that goal.
Our Reputation
Physical Therapy & Sports Medicine Centers has achieved a reputation as a leader in healthcare throughout the state of Connecticut, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery.
PT for Life Culture
At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for thirteen consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way.
Learn more about PTSMC by visiting www.ptsmc.com and find us on Facebook, X, Instagram and LinkedIn!
