Affiliate Operations Specialist (HR and Administrative Generalist)

Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health Hospitals. PAGNY’s corporate staff provides administrative, practice management and human resources services in support of its more than 3,000 clinical providers.

The mission of NYC Health Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

NYC Health Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

In compliance with federal, state, and local employment laws and regulations, the Affiliate Operations Specialist, under the direction of HR and site leadership, is responsible for providing general support to the site PAGNY office and providers. The Affiliate Operations Specialist is also responsible for managing all employee concerns as the initial point of contact and is expected to serve as an outward-facing part of the HR Department. In collaboration with internal stakeholders, the Affiliate Operations Specialist’s responsibilities include onboarding of new hires through effective communication with recruiting specialists and hiring managers, logging and tracking of applicable human resources forms, and consistent updating of employee records in HRIS and other systems.

• Manages compliance with mandatory and non-mandatory trainings, continuing education, annual health assessments, and work evaluations, assuring employee records are current and meet The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and New York Department of Health (NYDOH) standards.
• Acting as the primary point of contact for all credentialing and onboarding, the Affiliate Operations Specialist will manage multiple new providers' progress throughout this process. Tracks all new hires, ensuring onboarding is smooth and thoroughly reviewed, and that all post hire data and documents are in HRIS, employee files, credentialing and onboarding trackers.
• Maintains relationships with providers and staff by checking in periodically to keep them informed and engaged.
• Leads and facilitates recurring new hire orientation and other activities and also provides hands on guidance for timesheet processing, benefits, continuing medical education (CME), payroll and holiday calendars.
• Manages all HRIS transactions in a timely fashion and makes change requests ensuring accuracy. Follows up with the appropriate personnel and communicates with corporate and H H approvers for escalated issues.
• Builds and maintains successful relationships with site leadership, Medical Staff Office (MSO), Occupational Health Services (OHS), H H Human Resources Partners, Chiefs/Chairs, and other stakeholders. Attends site committee meetings when necessary.
• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate Labor and Employee Relations team member.