What are the responsibilities and job description for the Customer Success Manager position at Phytech?
Customer Success Manager – Wenatchee, WA
About Phytech
We are a cutting-edge AgTech innovator revolutionizing modern agriculture by empowering top growers with real-time plant data and actionable insights. Our IoT platform integrates direct sensing, data analytics, and machine learning to optimize irrigation, improve crop health, and maximize yield.
Agriculture is rapidly embracing technology, offering a unique opportunity to work closely with industry leaders and make a tangible impact on farming operations.
Key Responsibilities
- Develop and maintain strong relationships with growers, farm managers, and agronomists in the region.
- Provide hands-on training and support for effective utilization of our precision agriculture tools.
- Monitor plant health and irrigation data, proactively advising growers on best practices and optimization strategies.
- Identify opportunities to expand our services within existing customer accounts.
- Collaborate with the product and sales teams to refine solutions based on grower feedback and industry trends.
- Serve as an advocate for grower success, ensuring they receive the highest level of support and insights.
- Travel regularly to grower locations across the region.
Qualifications & Experience
- Strong background in agriculture, irrigation management, or crop consulting.
- Possess a passion for grower success and experience working closely with various crops.
- Proven ability to develop and maintain trusted relationships with growers.
- Experience in precision agriculture, agronomy, or AgTech platforms preferred.
- Bachelor's degree in Agriculture, Agronomy, Horticulture, or related field (preferred).
- Certified Crop Adviser (CCA) or Pest Control Adviser (PCA) license is a plus.
- Comfortable working independently while being part of a collaborative team.
- Will to travel throughout the region.
What We Offer
- Be a leader in the AgTech revolution, bringing cutting-edge technology to fields.
- Career growth opportunities in a rapidly expanding company.
- High degree of autonomy and flexibility in your work schedule.
- Competitive salary with success-based commission structure.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- 401(k) plan with company match up to 4%.
- Company-provided fleet vehicle for field visits.
