What are the responsibilities and job description for the Pickleball Sales and Customer Experience Specialist position at Pickleball XPO?
Job Overview
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. Your primary responsibility will be to enhance customer satisfaction by providing timely and effective solutions to their inquiries. This position is ideal for individuals who are passionate about client services and possess strong communication skills.
Duties
- Provide outstanding customer service by addressing inquiries via phone and in-person through a professional manner.
- Assist clients with information, order processing, and issues to ensure a seamless experience.
- Maintain accurate records of customer interactions and transactions through data entry in our system.
- Collaborate with team members to resolve customer issues and improve overall service.
- Demonstrate excellent phone etiquette while interacting with customers, ensuring a positive experience.
- Support sales efforts by identifying opportunities for upselling products based on customer needs.
Qualifications
- Proven experience in customer service is required.
- Strong communication skills with the ability to engage effectively with diverse clientele.
- Computer skills are required.
- Excellent phone etiquette and interpersonal skills to foster positive relationships with clients.
- A proactive attitude towards problem-solving and a commitment to delivering high-quality service.
- Ability to work independently as well as collaboratively within a team environment.
Join us as we strive to provide an exceptional customer experience that sets us apart!
Job Types: Full-time, Part-time
Pay: $19.00 - $21.00 per hour
Expected hours: 30 per week
Shift:
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Oceanside, NY 11572 (Preferred)
Ability to Relocate:
- Oceanside, NY 11572: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21