What are the responsibilities and job description for the Service Coordinator position at Pico Propane?
Job Details
Job Summary
Pico Propane is looking for a pro-active and driven Service Coordinator to join the team at our Fort Lauderdale location! The Service Coordinator plays a key role in efficiently managing service appointments and new construction projects, in addition to keeping systems up to date with accurate and current information.
A successful Service Coordinator should have strong interpersonal communication skills with a customer first mindset, and be highly self sufficient and goal oriented.
Duties/Responsibilities:
- Organizes, schedules and dispatches appointments for service requests
- Interacts with customers via telephone, email, or in person to communicate and coordinate service schedules and ensure appropriate actions are taken to resolve customer concerns
- Maintains and manages customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Ensures work orders are posted and accounts are billed correctly and in a timely manner
- Manages new construction installs and projects by scheduling site surveys with detailed documentation providing the install plan; ensuring all materials are prepped for the job; keep up to date with each project file; and maintain Cargas accounts by monitoring the system at least weekly
- Collaborate with the permitting department to streamline the scheduling process for new installations, maintenance, and other projects requiring permits
- Manages the work with subcontractors and ensures correct and timely billing
- Monitors inventory levels, including tank monitors, and submits requests for additional supplies to Plant Manager
- Performs other related duties as assigned
The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.
Qualifications
Skills/Abilities:
- Excellent interpersonal, customer service, and problem-solving skills
- Service-oriented and able to resolve customer concerns
- Proficient computer skills with the ability to learn new software
- Attentiveness and patience
- Proficient in Microsoft Office suite to include Excel and Word
- Experience with Cargas system a plus
Education and Experience:
- High school diploma or equivalent
- Minimum two (2) years of customer service experience
- Experience in the oil and propane industry (preferred but not required)
Physical, Mental, and Behavioral Requirements:
The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.
- Prolonged periods sitting at a desk, using a phone, and working on a computer
- Must be able to lift up to 20 pounds as needed
- Must pass pre-employment screening and background check
The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.
Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.
