Administrative Coordinator

Piedmont Advantage Credit Union is seeking an Administrative Coordinator with a servant's heart and passion for making a difference to join our team. The Administrative Coordinator facilitates the daily high-level processes of an organization. They perform office and clerical duties, and they facilitate communication between external and internal stakeholders such as customers, employee teams, vendors, and lenders. They work to improve business systems and procedures to ensure smooth daily operations. They are responsible for assisting in the planning and coordinating of all aspects of event and meeting functions.

Essential Functions & Responsibilities:

• Executive Management Support: Maintains and manages assigned executives calendars and other
  administrative needs as directed, to include but not limited to monthly expense reports, drafting
  of communications and the management of meetings and events.
• Monitors all facilities requests from the headquarters building and all branch locations. Notifies
  the appropriate vendor for all requests, tracking completions and any delays in service. Follows
  up with requesting department or branch to ensure task was completed in a satisfactory manner
  and no additional assistance is needed. Develop monthly report to show number of requests,
  number completed and pending items.
• Credit Union Line of Business Support: Provides administrative support within the credit union
  to include, but not limited to: collecting and preparing information for use in discussions and
  meetings, preparing or assisting in the preparation of assigned reports, ordering of office
  supplies, taking of minutes, drafting communications, the scheduling of meetings, as well as
  identifying and communicating process efficiencies and improvements.
• Policy Administration: Administers the policy update process and the maintenance of the credit
  union policy libraries
• Monitor online appointment requests, ensuring members and staff connections are completed as
  needed. Identify missed appointment resolutions and notify branch staff to ensure documentation
  is complete.
• Distributes incoming mail for the Headquarters building and coordinates pick up from the
  appropriate vendors. Mails Instant Issue replacement cards to branches when supply is low.
• Administration Department Duties: Includes, but is not limited to maintaining storage areas, files,
  supplies, and other applicable credit union materials; maintaining association listing to such as
  CUNA and NAFCU; and participating in various departmental projects and tasks.
• Conference Room and Shared Space Administration: Manages the conference room calendars for
  assigned rooms within the Advantage Way and Greensboro locations.
• Performs other duties as assigned.

Education, training, experience:

• Three years to five years of similar or related experience.
• A high school diploma or GED
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Effective communication and written skills
• Effective communication and written skills
• Strong planning and organizational skills
• Proficient in MS Office
• Effective mathematical abilities and knowledge of financial concepts
• Critical and analytical thinking abilities
• Excellent interpersonal skills
• Creative problem solver
• Experience with Zoom
• Demonstrates budget and financial management with every project assigned.
• Demonstrates decisiveness when needed and embodies grace under pressure

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Regularly required to sit, stand, talk, see and hear.
• Required to possess dexterity to operate standard office equipment
• Occasionally required to lift 20 pounds or more

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to an office environment. The noise level is usually low.

Equipment required for this position:

• Standard office space and equipment
• Standard PC equipment and printers
• Telephone and/or headset
• To be capable of, and willing to fully comply with the requirements of the Bank Secrecy Act, The Patriot Act, OFAC and all credit union policies and procedures relating to or arising from these laws and applicable government regulations.

Benefits: Medical Insurance Vision Insurance Dental Insurance 401(k) Plan with a competitive Employer Match Credit Union Paid Life Insurance (of two times your annual salary) Long & Short Term Disability Insurance Flexible Spending Accounts Health Savings Accounts (HSA) Paid Time Off 10 Holidays throughout the year Employee Engagement Day Community Volunteer Opportunities