What are the responsibilities and job description for the Duty Manager, Customer Operations position at Piedmont Airlines, an American Airlines Group...?
Principal Duties and Responsibilities:
Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with varied duties. Administrative duties include daily/weekly/monthly reports. Other duties as assigned.
Minimum Qualifications:
- Previous airline management experience and working knowledge of AOA environment
- Proven success as a Team Leader with ability to preplan manpower and equipment
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Able to defuse conflicts among subordinate employees
- Familiarity with MS Office Suite
- Flexible schedule
- Motivation to succeed
- At least 18 years of age
- High School Diploma or GED
- Valid Driver’s License
Preferred Qualifications:
- Previous management experience in a hub environment
- Extensive knowledge of QIK, Sabre
- Bachelor’s Degree in Aviation, Business or related field
Work Environment:
- Airport environment, subject to varied weather conditions and elevated noise levels
- Work weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Ability to lift up to 70 pounds; provide assistance to customers with disabilities
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position.Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion
Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available
M/F Disabled and Vet EEO/AA Employer
Exceptional Aviators – Major Opportunities
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
Shift:
- 10 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Weekend availability
Work Location: In person
Salary : $65,000