What are the responsibilities and job description for the Front Desk Receptionist position at Piedmont Christian Home?
A Front Office Specialist employee is trained to act as the first point of contact for our patients where they set the tone for the patient's experience through excellent patient care. The Front Office Specialist employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients and families.
Essential Duties and Responsibilities
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
Other Skills and Abilities
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Ability to work weekends when applicable
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work 20 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
Education
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Powerpoint: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Work Location: In person
Salary : $10 - $12
