What are the responsibilities and job description for the Front Desk Receptionist position at Randolph Pulmonary & Sleep Clinic?
We are seeking a friendly, organized, and professional front desk medical receptionist to join our team. In this role, you will be the first point of contact for patients and visitors, ensuring a smooth and efficient operation of the medical office. You will provide excellent customer service, manage patient appointments, and assist with various administrative duties.
Responsibilities:
- Greet and check-in patients as they arrive.
- Schedule and confirm appointments via phone and online platforms.
- Answer phone calls and direct inquiries to the appropriate staff.
- Verify patient information and update records in the system.
- Process insurance verifications and handle billing inquiries.
- Maintain a clean, organized reception area.
- Ensure patient confidentiality and adherence to HIPAA guidelines.
- Manage patient check-out and collect payments.
- Assist with other administrative tasks as needed (filing, faxing, etc.)
Qualifications:
- High school diploma or equivalent (Associate’s degree preferred).
- Prior experience in a medical office or healthcare setting is a plus.
- Strong communication and interpersonal skills.
- Proficiency in using office equipment and medical software (EHR/EMR systems).
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- EMR systems: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Work Location: Multiple locations