What are the responsibilities and job description for the Office Administrator position at Piedmont Door Solutions?
Piedmont Door Solutions, has been the Southeast’s leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to our clients' unique needs.
Piedmont Door Solutions is seeking an Office Administrator to join our team at our Charlotte, NC branch. We’re looking for someone who thrives on organization, enjoys being a point of contact between internal teams and customers, and is excited to own essential administrative tasks that directly impact project success and customer satisfaction. This role offers strong potential for advancement in a growing company and is ideal for someone ready to build a long-term career in operations or administration.
In this role you will...
Piedmont Door Solutions has businesses and role openings in Charlotte, Greensboro, and Raleigh, NC; Columbia, SC; Atlanta, GA; Birmingham, AL; Lake Worth, FL; and Dallas and Houston, TX. Depending on which location you choose, you may have to drive up to 2 hours to job sites.
Benefits
Piedmont Door Solutions is seeking an Office Administrator to join our team at our Charlotte, NC branch. We’re looking for someone who thrives on organization, enjoys being a point of contact between internal teams and customers, and is excited to own essential administrative tasks that directly impact project success and customer satisfaction. This role offers strong potential for advancement in a growing company and is ideal for someone ready to build a long-term career in operations or administration.
In this role you will...
- Process and maintain client paperwork to ensure records are complete, accurate, and up to date
- Provide key company documents upon request, such as certificates of insurance (COIs) and W-9 forms
- Answer and route incoming service calls to the appropriate team members, including for other branches as needed
- Perform data entry, generate reports, and assist in sorting data from various systems
- Track and maintain internal inventory across multiple warehouse locations, flag and address discrepancies
- Coordinate shipping and delivery of supplies using cost-effective methods
- Support management on special projects including reports, presentations, charts, diagrams, and research
- Identify office inefficiencies and help implement improved systems, layouts, or equipment as needed
- Assist with data collection, entry and management for various record types.
- Monitor and maintain employee timekeeping.
- Monitor branch A/R and manage communications with clients.
- Strong customer service skills with the ability to build positive relationships with team members, vendors, and clients
- Confident supporting initiatives across a fast-paced, geographically diverse team
- Detail-oriented with a focus on data integrity and efficient processes
- Solid verbal and written communication skills
- Problem-solving mindset with a desire to improve and grow
- Experience supporting operational or administrative teams is preferred
- Proficient with Microsoft Office Suite
- 2-3 years of relevant experience preferred
- NetSuite experience preferred
Piedmont Door Solutions has businesses and role openings in Charlotte, Greensboro, and Raleigh, NC; Columbia, SC; Atlanta, GA; Birmingham, AL; Lake Worth, FL; and Dallas and Houston, TX. Depending on which location you choose, you may have to drive up to 2 hours to job sites.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Company-issued laptop and cell phone
- Company-paid life insurance, short- and long-term disability
- Salary range: $60,000 – $65,000 depending on experience
Salary : $60,000 - $65,000
