Branch Manager / Business Development II

The primary purpose of this position is to identify potential customers, market the Bank's products and services within the branch market footprint as well as develop and promote positive community relations within the community at large, local government and business entities. The position also has the responsibility to provide supervision and leadership to ensure that the day-to-day operations of the branch are performed efficiently and in compliance with established policies, procedures, and regulatory standards, while providing exceptional customer service.

Provide exceptional customer service both internally and externally and serve as a role model to staff.

Initiate and originate Home Equity Lines of Credit, Personal Loans and Small Business Loans to meet and exceed branch performance targets.

Collaborate openly and efficiently with mortgage loan officers to refer mortgage loan clients and follow-up to cross-sell deposit products and Home Equity Lines of Credit.

Assist current loan customers with existing loan events, such as modifications, releases, insurance claims, principal payments, etc.

Proactively conduct outbound appointments with business owners with a focus on holding a consultative needs based discussion around their banking needs in an effort to win new relationships and grow the Bank's market share.

Work with staff to develop and implement behaviors leveraging the Bank's Needs Assessment Advisory Discussion process to increase deposit growth to meet and exceed branch performance targets, with specific focus on non-maturing/transaction accounts (Savings, Checking, Money Market Accounts) as well as Time Deposits.

Manage branchs new business development; participate in external activities to promote the Bank in the community (housing fairs, realtor contacts, participation in realtor/homebuilder organizations and local area groups/civic clubs)

Collaborate with Chief Experience Officer to determine and implement the most effective business development strategies within the branch market footprint.

Track business development activities to ensure there is an appropriate return on investment.

Understand and comply with applicable regulatory and legislative requirements, and the Bank's policies and procedures.

Oversee the day-to-day operation of the branch, including security, managing, coaching and developing staff to ensure compliance with the Bank's policies/procedures while providing exceptional customer service.

Assist with all deposit account needs, including cross-selling products and services as needed.

Cultivate, develop and retain long-term customers by promoting the Bank's products and services.

Acquire and maintain knowledge of products/services to efficiently and accurately assist customers.

Regularly attend work at the Bank's place of business during regular hours.

Ensure each branch facility is attractive, functional, safe, and secure for customers and employees.

Provide management with ideas/input about new products, enhancements to existing products, outreach opportunities, etc.

Provide on-the-job training for branch staff (new and existing) to ensure adequate knowledge/understanding of products, policies/procedures, regulatory compliance, documentation, and cross training.

Assist staff in locating cash discrepancies, handling unusual/difficult situations, and conducting audit activities to ensure accuracy of transactions, resulting in customer confidence in the Bank.

Post customer transactions and other transactions relating to customer service (account maintenance updating customer records; buying/selling cash; official checks; date-of-death balance calculations; mail/night deposit listing-posting-verification; general office paperwork, etc.).

Other duties, as assigned

Cross train and back-up others, as assigned

4 yr. College degree or equivalent work experience. Major or focus of study: Business, Accounting, or Finance

2 or more years of related experience

Community involvement

Accuracy/Attention to detail

Communication including verbal, written, listening, face to face, telephone, or email

Conflict management

Interpersonal skills

Office machine operation

Analytics

Collaboration/Teamwork

Community involvement

Decision making/independent judgment

Influence

Leadership style/skill characterized by: servant leader orientation, accessible, supportive, developmental, ethical, positive, and a role model.

Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects

Problem solving skills including analysis, research, interpretation, and recommendations

Seasoned judgment to resolve complex situation requiring interpretation of gray areas

Managerial experience

Credit underwriting processes/procedures

Customer Care Associate exposure

Deposit administration - Savings, Time Deposit, Checking and IRA

Deposit transaction - Savings, Time Deposit, Checking and IRA

Loan origination processes/procedures

Loan servicing processes/procedures

Loan transactions

Risk/Compliance management

Microsoft Word, Excel, MortgageBot LOS, DNA Core

Attorneys

Auditors, internal or external

Community and business leaders

Direct customer contact/service

Financial institutions

Government agencies

Realtors and real estate agencies

Managers and senior management

Vendors/potential vendors and service providers

This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Travel needed to attend work and meetings and some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation:
a. Use hands to manipulate, handle, feel, and control items or equipment;
b. Walk, bend, kneel, and reach;
c. Lift up to 50 pounds, using all safety precautions;
d. Stand and/or sit for long periods of time;
e. Talk, hear, and communicate with clients and coworkers in English;
f. See and be able to read, write, and interpret documents written in English.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.