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Patient Care Coordinator

Piedmont Health Services
Snow, NC Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/5/2025

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title –  Patient Care Coordinator

Department -  Operations

Reports to –  Center Manager

Benefits -

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • Paid Holidays
  • Training Career Ladder

About Position :   Cross trained to perform the following functions for the patient-check-in, registration, billing, referral, medical records and

appointment scheduling.  Provides excellent customer service.

Work Location :  4 days (32 hours) at Sylvan Community Health Center and 1 day (8 hours) FLOAT

Schedule :  Full Time - 40 / hours per week

Monday : 8 : 00am – 7 : 30pm, Tuesday-Wednesday : 8 : 00am – 5 : 00pm, Thursday : (FLOAT) 8 : 00am-5 : 00pm, Friday : 8 : 00am - 2 : 00pm, Saturday : 8 : 00am – 1 : 00pm  (1-2 Saturday's required monthly)

No Remote Option)

  • Required Travel :  None (Subject to change)
  • Duties / Responsibilities -

  • Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records
  • Assures completion of the registration process
  • Check-out patients and completes necessary close documentation
  • Answers center phone calls in a timely, professional and efficient manner
  • Demonstrates understanding of HIPAA and release of medical information
  • Pull and file medical records as needed
  • Refer patients to external specialty practices as necessary
  • Schedules patient appointments
  • Works in coordination with the Site Director and Center Manager to correct denied claims and assure a minimal individual error rate
  • Attends Center staff meetings and other corporate trainings / meetings as necessary
  • Performances all others duties as assigned or needed.
  • Administrative Duties – All other duties as assigned.
  • Understands all codes and drills.
  • Education :  Diploma, High school diploma

    Current / valid License :   None

    Required :   Excellent communication skills required.

    Preferred experience :    Preferred one to two years of customer service in health care setting.

  • May have a combination of both education and experience
  • Pay Range : $16.43 - $20.81

    EEO Statement

    Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Salary : $16 - $21

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