What are the responsibilities and job description for the Engagement Specialist position at Piedmont Healthcare PA?
Job Description
Job Description
Description :
GENERAL SUMMARY OF DUTIES :
The Engagement Specialist supports the practice by working with patients, families, providers and staff to promote successful transitions of care across the healthcare continuum.
ROLE AND RESPONSIBILITIES :
- Use Transitional Care Management processes to assure quality care is delivered to the PHC’s patients, the patients’ families, and the patients’ caregivers in the most efficient and effective manner across the healthcare continuum.
- Engage patients, patients’ families, and their caregivers in a manner that is culturally and linguistically appropriate to the patient and caregiver.
- Serves as a liaison between the provider and patient between inpatient stays and between care team and patient within support referrals.
- Identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment as well as assists with identifying community resources and / or support programs.
- Ensures quality patient care by adhering to the policies of PHC, involving patients and their families in identifying their needs, creating a plan to meet those needs, and effectively communicating the plan across the continuum of care.
- Trained in motivational interviewing to provide gateway introduction into chronic care management.
- Assist the care team in quality improvement projects.
- Participate, as directed, in continuing professional growth through attendance at workshops and professional in-services and through individual research and reading, to include communication skills.
- Attend and participate in organized functions of PHC and perform administrative functions as necessary.
- Demonstrate personal responsibility and respect for patients, patients’ families, and co-workers in professional appearance.
- Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with other in multi-disciplinary teams.
- Other duties as assigned.
Requirements : QUALIFICATIONS
KNOWLEDGE AND SKILL REQUIREMENTS :
ENVIRONMENTAL / WORKING CONDITIONS :
PHYSICAL / MENTAL DEMANDS :
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve
