What are the responsibilities and job description for the Service Writer/Sales Associate position at Piedmont Power?
Piedmont Power is seeking a detail-oriented and customer-focused Service Writer to join our team. The Service Writer will be responsible for providing exceptional customer service, processing work orders, and coordinating service schedules. This position plays a crucial role in ensuring a seamless workflow between customers, service technicians, and the parts department.
If you are a motivated individual with a passion for customer service and technical coordination, we encourage you to apply for the Service Writer position at Piedmont Power. Join our team and contribute to delivering exceptional service experiences to our valued customers!
Requirements:
- Greet customers and assess their service needs.
- Generate work orders based on customer requests and technician diagnostics.
- Provide accurate estimates for labor, parts, and repair timelines.
- Communicate effectively with technicians and customers regarding service progress and completion.
- Maintain detailed records of customer interactions, work performed, and invoicing.
- Coordinate parts ordering and inventory tracking in collaboration with the parts department.
- Assist with warranty claims and ensure compliance with company policies.
- Address customer inquiries and resolve service-related concerns professionally.
- Ensure adherence to safety and company policies in all service operations.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $19 - $25