Service Writer

2085 Stuarts Draft Hwy, Stuarts Draft, VA 24477

(540) 337-1090 FAX (540) 337-0761 www.beveragetractor.com

JOB DESCRIPTION: SERVICE WRITER

OBJECTIVES:

• Assist in managing Service operations within the dealership to maximize return on investment and optimize Service Department processes to ensure customer satisfaction
• Communicate directly with customers, in all mediums, with focus on customer satisfaction and status of their repaired machines
• Provide leadership and organization to technicians by organizing and planning repairs
• Promote positive, upbeat, and honest workplace, to technicians and for customers

DUTIES:

• Develop, communicate, and monitor Service Department processes to ensure customer satisfaction
• Support Sales Department and balance with external customer labor sales
• Assist and execute Service Department marketing plan
• Communicate directly an often with customers, through online platforms, phone, and in person
• Achieve and maintain compliance with any service campaigns (factory recalls and repairs)
• Schedule and assign jobs and work areas to Service Department employees according to their skills, knowledge, and ability
• Review work orders for completeness and accuracy prior to billing
• Invoice completed work orders on flat-rate system, with repair segmentation listed
• Assist technicians in any area needed
• Work with warranty processor, service writer, and anyone else as needed
• Represent Company when working with manufacturer representatives
• Travel and train as needed or requested
• Promote safety in work environment and comply with local and federal requirements

REQUIREMENTS:

• 3 years’ experience in Service Department operations or direct customer service
• Ability to learn and use Company software, along with Microsoft Office and Google platforms, and internet
• Familiarity with homeowner, agricultural, and light construction equipment
• Basic understanding of financial principles relative to Service Department operations
• Positive and enthusiastic attitude and willingness to promote upbeat and productive workplace

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Stuarts Draft, VA 24477: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $43,000 - $50,000