Night Auditor / Front Desk Agent

FLSA Status Non-Exempt

Position Summary:

The Night Auditor accurately and efficiently verifies all accounting activity taken place during

the day, in accordance with the management company’s accounting and credit policies and

procedures. Responsible for the accurate compilation of all reports for management’s review

the next day. Promptly, warmly and courteously service the guests and ensure the quality and

efficient service during the third shift business at the front office.

Core Responsibilities:

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company’s accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Perform other duties as assigned, including assisting guests arriving and departing the hotel.

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Ability to work on deadline-oriented work
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Efficiently operate ten-key calculator, using basic math.

• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Signature

Associate Date

Job Type: Full-time

Pay: $19.00 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends only

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $19 - $20