Coatcheck Attendant

Reports to: Director of Banquet Services, Assistant Director of Banquet Services, Banquet Staffing Manager, Banquet Event Manager, Banquet Captain 

Job Summary: Responsible checking and returning guests coats in an efficient and hospitable manner. Welcome and great guests in a friendly and professional manner and provide exemplary service.  

Essential Duties and Responsibilities:  

• Prepare and set up coat check area with essential items such as coat racks, tickets, hangers prior to function starting in all venues. Transport items from venue to venue as necessary.
• Greet and welcome all guests in a friendly and professional manner and provide exemplary service.
• Take guests' coats, bags, umbrellas or other belongings for all events.
• Hang coat, bag or any other guest item neatly with appropriate hanger.
• Provide guest with a ticket to enable them to pick up their coat and any other belongings at a later time.
• Retrieve freshly dry-cleaned banquet server jackets, collect banquet server jacket information based on daily sign in sheets, locate the correct size coat and deliver to appropriate banquet server. 
• Collect lost items after events and store them and notify Guest Services team. 
• Track down missing or misplaced coats as necessary
• Retrieve coats for guests upon exiting event.
• Ensure each patron receives the proper coat.
• Anticipate the needs of the guests, and fulfill them before they arise
• Travel, as necessary, to different properties/venues
• Perform any general cleaning tasks 
• Keep work area clean and well organized
•  Attend and participate in all scheduled meetings and training sessions.
•  Perform all reasonable requests by the management team.

Required Qualifications, Skills and Abilities  

• High school graduate or equivalent preferred
• Prior experience preferred
• Prior hospitality / events experience preferred
• Ability to read, write and speak the English language fluently in order to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have a positive attitude about service, teamwork, and motivation to go above and beyond
• Ability to work independently or in a team setting
• Able to work flexible schedule in order to accommodate business levels.
• Must be able to provide proof of COVID-19 vaccination. Must have completed 1 dose of single dose series or second dose of a 2-dose series and be able to present CDC Vaccination Record Card or Excelsior Pass. * Accommodations to this requirement will be granted when legally required

Physical Requirements:  

• Ability to safely and successfully perform the essential job functions, including meeting productivity standards. 
• Ability to maintain regular, punctual attendance 
• Must be able to lift, carry, push and pull up to 25 lbs
• Must be able to talk, listen and speak clearly
• Ability to stand, bend, stoop on a consistent basis
• Sufficient manual dexterity in hands in order hold and carry coats, bags, umbrellas and other guest belonging, placing them on racks and reach overhead as necessary.

Other Responsibilities:  

• Always practice our Piers of Success and live our company Core Values
• Maintain professional appearance and behavior when in contact with guests and team members.
• Arrive to work in a perfect uniform and excellent hygiene
• Know and follow all Pier Sixty emergency, safety and health procedures.
• Follow Policies and Procedures in training manuals and Team Member handbook, 
• Follow proper time keeping policies and procedures
• Follow the sign in and out procedure for keys as necessary