IT Support Specialist

PIERCE COUNTY HOUSING AUTHORITY
603 South Polk Street, Tacoma, WA 98444 | 253-620-5400 | www.PCHAWA.org




TITLE: IT Support Specialist

REPORTS TO: IT Manager

SALARY RANGE: $25.00- $28.00/ hourly
PCHA Benefits Package

SHIFT/SCHEDULE: Hourly, Non-Exempt
Non-Union

The Pierce County Housing Authority (PCHA) is a public body created by Pierce County's Board of Supervisors
(now County Council) in 1978 according to State statute (RCW35.82). The mission of the Pierce County Housing
Authority is to provide safe, decent, affordable housing and economic opportunity free from discrimination.
PCHA currently operates 71 Low-Income Public Housing units, 20 Units of USDA/RD Housing, administers
approximately 3,075 Section 8/HCV program vouchers, and an Enterprise Portfolio comprising approximately 670
units. Additional grants are received periodically for the Renovation and Modernization of existing facilities and
in support of our Family Self-Sufficiency Programs. Currently, the Pierce County Housing Authority employs
approximately 50 individuals.

BASIC FUNCTION
The IT Support Specialist is an essential team member, providing frontline support to all PCHA employees for
hardware, software, and network-related issues. This position offers a unique opportunity to work on optimizing
technology platforms such as Microsoft 365 and property management software, supporting organization-wide
goals like reducing administrative burden and improving collaboration efforts. The ideal candidate will be
passionate about problem-solving and committed to PCHA’s mission, with a desire to pursue a career in the
public sector.

ESSENTIAL FUNCTIONS
The following functions may be performed manually or in computerized form in conjunction with the above-
described items:

• Serve as the first point of contact for IT-related inquiries, providing timely and effective desktop, phone,

• Assist with phone system management and desk setup, configuration, and troubleshooting.
• Diagnose and troubleshoot hardware and software issues, escalating when necessary.
• Support AV setup for all meetings held both onsite and offsite, as applicable.
• Maintain IT inventory and assist with the upkeep of hardware, software, and systems, including

resident portal, ensuring these systems remain

Revised: 9/20/24

required tasks.

REQUIRED KNOWLEDGE AND SKILLS

• Passion for problem-solving and the ability to learn and apply new technologies and solutions quickly.
• Excellent communication skills, with the ability to explain technical information clearly to both technical

PowerPoint), and anti-virus/spyware protection tools. Ability to work independently, prioritize multiple
tasks, and meet timelines.

• Strong skills in software and hardware troubleshooting and repair.
• Ability to engage a wide variety of stakeholders with a high level of professionalism and courtesy,

(including culturally, socially, and economically diverse populations, seniors, persons with disabilities,
contractors, and professional colleagues).

MINIMUM REQUIREMENTS

• EDUCATION: A minimum of a High School diploma or equivalent
• LICENSES AND OTHER REQUIREMENTS: Valid Washington Driver's License with an insurable driving

record. Consent to and pass criminal record background check in accordance with position requirements,
including but not limited to HUD guidelines.

WORKING CONDITIONS

• Work is performed in an office environment. The incumbent will use standard office equipment (personal

• May include lifting up to 50 lbs.
• WORK SCHEDULE: Keep office hours sufficient to serve the public and manage staff; Monday – Thursday

10-hour shifts (preferred) or Monday – Friday 8-hour shifts. Some weekends and holidays if necessary.

EQUAL OPPORTUNITY
Pierce County Housing Authority is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

Revised: 9/20/24

national origin, disability, or veteran status, or any other protected classes in local, state, or federal employment
laws.

APPLICATION REQUIREMENTS AND PROCESS
• Submit both a one-

o Cover letter needs to address how your experience and education and/or training qualifies you to
perform the essential functions listed in the job announcement.

of "IT Support Specialist– Your Last Name, Your First Name"
OR mail to:

Human Resources
603 South Polk Street, Bldg. C
Tacoma, WA 98444

• Questions may be addressed to:

• DUE DATE: Open until filled.
  

Revised: 9/20/24