What are the responsibilities and job description for the Transportation Assistant Manager position at Pierce Transit?
Following the success of our recent recruitment, we’re excited to announce a second opening for the Transportation Assistant Manager position. If you applied previously and are still interested, we encourage you to apply again!
As a Transportation Assistant Manager, you’ll play a vital role in ensuring our transit system runs smoothly and reliably, connecting people to opportunities and each other.
The ideal candidate is a strong, inspiring leader with proven experience in the transit industry. You thrive on coaching and mentoring, building up your team and ensuring they feel empowered to succeed. You excel at creating a positive, productive work environment where everyone feels valued and inspired to do their best.
BENEFITS:
At Pierce Transit, our employees’ health is important to us too! That’s why we offer four on-site fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.
If your career goals change while you’re employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit.
Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation.
Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.
PAID LEAVE:
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, and 22 days of paid time off (PTO) per year. Part-time employees receive pro-rated leave, to include major sick leave, PTO, and holiday pay. PTO accrual rates increase per policy and/or collective bargaining agreement. The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
- Provides daily scheduling information to other departments within the agency.
- Directs the preparation of various correspondence and reports for the section.
- Assists in preparing and monitoring a budget plan that reflects the division’s priorities. Allocates resources to meet priorities and goals and manages contracts.
- Investigates, resolves, and responds to customer complaints. Evaluates issues brought forth by other agency employees. Collaborates with other departments to resolve employee and policy issues and improve overall working environment.
- Ensures accuracy of records, time entries, and computer system data.
- Provides training, guidance, and mentorship.
- Responsible for coordination and oversight of the employee bidding processes.
- Ensures compliance with agency policy, collective bargaining agreement provisions, Federal, State, and local laws, regulations, codes, and/or statutes.
- Provides assistance and works with other departments within the agency. Provides support and information regarding transit operator schedules.
- Serve as a member of the emergency operations center (EOC).
- Demonstrates reliable and consistent attendance.
- Performs related work as required.
- Bachelor's degree in business administration or a related field
- Three (3) years of experience in transit operations, scheduling, or dispatching, or a closely related industry
- Experience may be substituted for education on a year for year basis.
- Public sector experience desired.
- Individuals must pass a background check.
Knowledge, Skills, Abilities and Competencies
Knowledge of:
- Transit operations management practices, policies, and regulations
- Principles and practices of employee supervision
- Federal and state public transportation laws and regulations
- Principles of budget preparation and control
- Business English
- Standard office procedures
- Microsoft Office products
- Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
- Customer service
- Communications (verbal and written)
- Negotiation
- Conducting research
- Organizational/time management skills
- Attention to detail
- Computer and database skills
- Investigate and compile data and statistics
- Plan, organize, and direct resources in support of business budget and schedules
- Manage and administer programs, services, and operations
- Maintain confidentiality of information
- Establish and maintain effective working relationships
- Meet schedules and deadlines of the work
- Follow verbal and written instructions
- Clearly assigns responsibilities for tasks and decisions; sets clear objectives and measures, monitors process, progress, and results; provides feedback to employees and management.
- Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.
- Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
- Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
- Independently performing and accomplishing assignments and serving as a source of supply and support for the department, customers, and/or the organization.
- Understands the organization’s structure and culture.
Application Instructions
To be considered for this vacancy, you must apply online via https://www.piercetransit.org/careers/.
- The online application must include a chronological work and/or education history covering ten years that demonstrates your ability to meet the minimum qualifications for the position.
- Applicants must also attach a cover letter to be considered for this position.
PLEASE READ THE FOLLOWING INFORMATION COMPLETELY:
- Carefully review your application for accuracy, spelling and grammar before submitting.
- Please ensure that your work history has been updated to include employment end dates as applicable.
- The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at www.piercetransit/careers/.
- A resume will not substitute for completing the "work experience" section of the application.
- All information may be verified and documentation may be required.
For questions regarding this recruitment or assistance with the application process, please contact recruitment at 253-581-8095 or jobs@piercetransit.org.
If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Salary : $116,877 - $147,886
