Senior Manager, Third-Party Logistics

Pierre Fabre USA is seeking a skilled and experienced 3PL Manager. This individual will help oversee all activities related to our third-party logistics (3PL) providers. The ideal candidate will be responsible for managing relationships with our 3PL partner, optimizing logistics operations, and ensuring the timely and accurate delivery of goods to our customers. Additionally, this role will be responsible for optimizing costs and exploring savings opportunities as it pertains to warehousing and distribution activities. Experience in transitioning between 3PL providers is crucial, as the candidate will play a key role in ensuring smooth transitions, minimizing disruptions, and maintaining service excellence throughout any provider changes.

Essential Functions:

3PL Partnership Management:

• Serve as the primary point of contact for all 3PL providers, fostering strong and collaborative relationships
• Negotiate contracts and service agreements with 3PL partners, ensuring terms are favorable and aligned with company objectives
• Conduct regular performance reviews and evaluations of 3PL providers to ensure compliance with service level agreements (SLAs) and quality standards

Operational Oversight:

• Coordinate all logistics activities with 3PL partners, including transportation, warehousing (to include kitting), and distribution
• Monitor and track shipments, inventory levels, and order fulfillment to ensure smooth and efficient operations
• Implement process improvements and optimization strategies to enhance the efficiency and reliability of logistics operations

Quality Control and Compliance:

• Establish and enforce quality control measures and standard operating procedures (SOPs) to maintain the integrity of the supply chain
• Ensure compliance with regulatory requirements and industry standards, including safety regulations and customs procedures
• Conduct regular audits and inspections of 3PL facilities to identify and address any compliance issues or quality concerns

Performance Monitoring and Reporting:

• Constantly review Cost-to-Serve (C2S) with the intent of developing cost savings measures without sacrificing quality of service
• Develop key performance indicators (KPIs) to measure the performance of 3PL partners and track progress against goals
• Generate regular reports and analysis on logistics performance, identifying trends, issues, and opportunities for improvement
• Provide insights and recommendations to senior management based on data-driven analysis of 3PL operations

Cross-Functional Collaboration:

• Collaborate closely with internal stakeholders such as procurement, inventory management, and customer service to ensure alignment and coordination across the supply chain
• Participate in cross-functional projects and initiatives to drive continuous improvement and innovation in logistics operations
• Other duties as described by the business.

Competencies:

• High reactivity, responsiveness, excellent organizational skills and ability to prioritize
• Understanding of and proficiency in EDI transmissions to and from 3PL
• Attention to project detail and development of plans to drive customer satisfaction
• KPI driven mindset
• Ability to think strategically and to lead internal and external teams
• Advanced troubleshooting and multi-tasking skills
• Strong oral and written communication skills, and interpersonal and team-oriented capabilities

Required Education and Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field (Master’s Level Degree a plus)
• Proven experience in logistics management, with specific experience in managing relationships with 3PL providers
• Knowledge of National Account compliance requirements a must (Target, Amazon, Ulta, CVS, Walgreens - or similar accounts)
• Strong understanding of logistics processes and best practices, including transportation, warehousing, and inventory management
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with external partners
• Analytical mindset with proficiency in data analysis and reporting tools
• Strong problem-solving skills and the ability to make sound decisions under pressure
• Knowledge of regulatory requirements and compliance standards in logistics and supply chain management
• Proficiency in ERP and Excel is required. MS Dynamics experience is a plus

Work Environment / physical demands / position type and expected hours of work:

• This job operates in a clerical, office setting with weekly on-site meetings at the warehouse. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
• The normal working hours are from 8:30 a.m. – 5:00 p.m. Monday through Friday
• This is a hybrid environment and will include 2 days per week in the 3PL’s DC and 1 day per week in the Pierre Fabre office
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Up to 25% percent travel

See if our company is a fit for you:

True to My Nature

https://www.pierre-fabre.us/

Pierre Fabre is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.