Inside Sales Representative

About Pierson Computing Connection, Inc.

Pierson Computing Connection, Inc., is a woman-owned technology services company headquartered in Mechanicsburg, PA. We specialize in ProAVL design and installation, AVL installation, configuration and deployment services, and hardware sales for our customers located throughout the East Coast.

You’ll love our vibrant culture centered on our values: Care, Be Honest, Work as a Team.

Location

10 Long Lane, Mechanicsburg, PA 17050.

Wages

$50,000-$55,000 per year ($24.04-$26.44 per hour), plus commission plan.

Job Summary

The Inside Sales Representative works with Pierson account executives to assist in the sales process. The Insides Sales Representative enters sales activity into the CRM system, adds products and items, issues purchase orders to vendors, and tracks orders and invoices as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process quotes, sales orders, and purchase orders for active client projects.
• Track orders and ensure invoices are processed per customer contract requirements.
• Maintain all won/lost information.
• Provide ongoing customer support by answering questions, tracing order status or product shipments, and resolving issues.
• Resolve order and shipping problems by investigating data and history; identifying alternate means for filling orders; and notifying managers and customers.
• Prepare and distribute reports as needed for clients or internally.
• Prioritize and respond to inbound customer inquiries promptly and accurately.
• Resolve customer satisfaction issues in a timely manner to maintain the highest level of customer relationship.
• Maintain all sales activity in Pierson’s CRM.
• Assist the Account Executives in writing proposals and preparing statements of work.
• Provide input on Pierson’s website and marketing activities to drive sales opportunities.

Competencies

• Intermediate-level competency with general computer and Microsoft systems and applications, including Salesforce or other CRM systems, Microsoft Sharepoint, Word, Excel, and Outlook, and other technologies.
• Manage time effectively, meet personal goals, and work effectively with the other members of the Pierson team to maximize sales results and customer satisfaction.
• Able to effectively present information and write reports, business correspondence, and procedure manuals in a clear and concise manner and respond to questions from staff and customers in a manner understandable to someone without similar technical knowledge.
• Speaks clearly and persuasively in all situations; and listens and seeks clarification.
• Present a professional image at all times to customers and vendors.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education and Experience

The following requirements are job-related and consistent with business necessity:

• High school diploma or GED.
• As indicated in the remaining Essential Functions and Competencies.
• Experience in a service industry customer-facing role.
• Class C (passenger vehicle) driver’s license with a clean driving record.

Preferred Education and Experience

The following requirements are job-related and consistent with business necessity:

• One-year experience in the remaining Essential Functions and Competencies.
• Two years of business-to-business solution sales or estimating experience.
• Any experience working with public sector clients.
• Industry technical certifications, such as manufacturer certifications for IBM and Lenovo.

Additional Eligibility Requirements

Upon offer of employment, selected candidates must pass a pre-employment drug test, credit check and Federal Criminal History, Pennsylvania State Police Criminal Record, Motor Vehicle Record, and Pennsylvania Child Abuse History Certification background checks at Pierson’s expense.

Position Type/Expected Hours of Work

This is an hourly overtime-eligible position. This position can be filled as a part-time 30 position working a minimum of 30 hours a week on average or as a full-time position working a minimum of 40 hours per week. This position includes an unpaid 30-minute break when working five hours or more. Some overtime is possible requiring the ability to occasionally work 7 a.m. to 5 p.m. with management approval.

The work schedule is Monday through Friday beginning at 8 a.m. to 2:30 p.m. (part-time 30) or 8 a.m. to 4:30 p.m. (full-time).

Work Location

This position is located at 10 Long Lane, Mechanicsburg, PA, 17050. This position is eligible to occasionally work remotely after the first 30 days with manager’s approval.

Reports To

This position reports to the Sales Manager.

Travel

Less than 10%. Travel in a company vehicle is primarily local during the business day, if needed, although some out-of-the-area and overnight travel may be expected. Travel in a personal vehicle will be reimbursed at the IRS mileage rate if a company vehicle is not available.

Other Duties

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may vary by location. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

This position is eligible for the following benefits:

• Highmark medical, dental, and vision insurance effective on the first of the month following date of hire. Pierson pays 80% of the premium
• 4% 401(k) match
• Paid time off starting at 152 hours a year a year for full-time and 91 hours a year for part-time 30 team members. Begin accruing on day one
• Paid holidays
• $55 per month cell phone reimbursement
• Long-term disability insurance. Premium 100% paid by Pierson
• Voluntary (100% employee-paid) benefits including short-term disability, term life, accidental death & dismemberment, accident, critical illness, and pet insurance
• All employees are eligible for Pierson’s employees assistance program which provides free mental health, financial, and legal counseling

We Are Social

Find out more about Pierson Computing Connection, Inc. and interact with us at www.pierson.it, like us on Facebook (@PiersonCCi) and X (@piersoncci), and follow us on LinkedIn (pierson-computing-connection-inc), YouTube (@PiersonCCI), and Instagram (@pierson_it).

More Information

Pierson is an Equal Opportunity Employer. The full job description and the affirmative action and equal opportunity employment statements are available upon request.