Business Intelligence Analyst

JOB TITLE: Business Intelligence Analyst

DEPARTMENT: Business Development

BUSINESS INTELLIGENCE ANALYST SUMMARY: Join our dynamic team as a Business Intelligence Analyst, where you'll transform data into actionable insights, driving strategic decision-making and business growth. In this pivotal role, you'll collaborate with cross-functional teams to analyze complex datasets, develop comprehensive reports, and deliver impactful business solutions. Your expertise will empower our organization to harness the power of data, streamline operations, and enhance performance in a rapidly evolving market.

BUSINESS INTELLIGENCE ANALYST DUTIES AND RESPONSIBILITIES:

• Installs antennas and mounts electronic equipment per iBwave and/or construction drawings.
• Collect, analyze, and interpret large datasets to provide actionable insights.
• Develop and maintain data reporting systems and dashboards.
• Utilize Python for data manipulation, automation, and advanced analytics.
• Build and optimize data models to ensure accurate and efficient reporting.
• Ensure data integrity and consistency across various reporting platforms.
• Provide ad hoc reports and support data requests as needed.
• Design and implement AI-powered solutions and agents for process automation and enhanced decision-making.
• Develop and deploy chatbots and virtual agents to improve customer support and operational processes.
• Collaborate with cross-functional teams to define business requirements and deliver data-driven solutions.
• Create and deliver detailed reports and presentations to stakeholders.
• Monitor industry trends and advancements in data analytics to apply best practices.
• Design and implement data models for efficient data retrieval and analysis.
• Ensure data accuracy and integrity through regular audits and validation processes.
• Support decision-making processes by providing timely and relevant business intelligence.
• Conduct ad-hoc analyses to address specific business questions or challenges.
• Train and support team members in the use of business intelligence tools and systems.
• Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.
• Properly documents work performed in Pierson Wireless’ project management cloud solution.
• Provides support to other team members and staff as needed.
• Submits all receipts and expense records.
• Abides by all policies and procedures as identified in the Pierson Wireless handbook.
• Is cross-trained to lend support other Pierson Wireless staff and departments.
• Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
Performs other related duties as assigned by management.

BUSINESS INTELLIGENCE ANALYST SUPERVISORY RESPONSIBILITIES:

This position does not currently hold any supervisory responsibilities but will require interaction within the department and with those outside the department.

BUSINESS INTELLIGENCE ANALYST BENEFITS:

• Competitive salary
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year
• 401(k) retirement savings with employer match - eligible after 90 days
• Meal stipend while traveling
• Paid travel time
• Paid training/certifications
• Paid vacation
• Paid holidays

BUSINESS INTELLIGENCE ANALYST QUALIFICATIONS:

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Data Science, Statistics, related field and or equivalent experience.
• Proven experience in data visualization tools like Power BI and Google Data Studio.
• Strong SQL skills with experience in querying and manipulating large datasets.
• Proficiency in Python for data analysis and automation tasks.
• Experience in AI, machine learning, or bot development is a plus.
• Familiarity with telecom industry data,terms and metrics is an advantage.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
Stable work history

Preferred Experience:

• Hands-on experience in developing AI-driven bots and virtual assistants.
• Knowledge of cloud platforms like Azure, Google Cloud, or AWS.
• Experience with ETL processes and data pipeline development.
Understanding of data governance and best practices.

BUSINESS INTELLIGENCE ANALYST COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  

BUSINESS INTELLIGENCE ANALYST PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Frequently works near moving mechanical parts
• Frequently works in high, precarious places
• Occasionally exposed to outside weather conditions
• Occasionally exposed to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 50 pounds
Specialized equipment, machines, or vehicles used: Aerial lifts, RF Testing Equipment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.