Director, Group Operations

The Director, Group Operations is responsible for the continuous, effective operations of all physician group practice offices directly assigned to position. May include primary care and/or specialty care group practice locations with focus on several offices in various locations. Works with Vice President of Medical Groip,front line managers and staff to improve the quality of care, strengthen the financial performance of the group practice offices, and to improve patient, physician, and employee satisfaction. In conjunction with medical staff leadership, including Senior Medical Director, Physician Department Chairs and Physician Team Leaders, develops and implements business plans for existing and future departments and programs. Leads by example. Works with the team to reduce infrastructure and to promote high value performance.  This is a management position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrated leadership ability
• Written and verbal communication skills
• Interpersonal competence
• Team-building, mentoring, and training skills
• Negotiation, confrontation and facilitation skills
• Computer skills
• Organizational skills
• Financial management skills
• Performance improvement skills

Required Experience

• Bachelor’s degree in Business Administration, Healthcare Management, Public Health or other related field is  required; Master’s degree in health, nursing, business, public administration or related field is preferred.
• Minimum five years progressive experience in management of physician practices, clinics, or hospital appropriate departments preferred.
• Formal lean training preferred.
• Experience with managing and motivating effective work teams.
• Working knowledge of budgeting, contract negotiations, business plan development, and practice management/electronic health records systems preferred.
• Experience with leading and implementing projects.
• Formal lean training preferred.
• Experience in specialty(s) of assigned physician offices preferred, i.e., family practice/primary care, medical specialties, and/or surgical specialties.