What are the responsibilities and job description for the Customer Service Operations Manager position at Pilot Company?
Company Overview
Pilot Company is an industry-leading network of travel centers with a diverse portfolio of brands and services. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in busy regions.
We support various brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.
Founding Values
The company was founded in 1958 by Jim A. Haslam II and is currently led by CEO Adam Wright. Our people-first culture and commitment to giving back remain true to us today.
We are dedicated to serving guests, team members, and trucking companies across North America.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected under applicable law.
Job Description
Shift Leaders supervise employees and general store operations, ensuring smooth day-to-day activities. They must possess excellent customer service skills, be self-motivated, and ready to assist managers with tasks to maintain facilities.
This person is knowledgeable about store operations and our commitment to quality and customer service.
Key Qualifications
- Previous experience or working knowledge of retail operations
- Incredible customer service skills & ability to maintain a customer-focused culture
- Proficiency with equipment such as calculators, computers, and more
- Ability to work as part of a team, interact with different levels, and handle customer and vendor relationships
- Flexible schedule including nights, days, weekends, and holidays
- Background check required
Benefits Package
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
