What are the responsibilities and job description for the Customer Service Team Lead position at Pilot Company?
Our Values
Pilot Company is built on a strong foundation of values that guide our actions and decisions. We prioritize people-first culture, commitment to giving back, and excellence in everything we do. With a diverse team of over 30,000 members, we strive to make a positive impact in our communities. Our energy and logistics division serves as a top supplier of fuel, operating one of the largest tanker fleets in the country.
We are committed to being an equal opportunities employer, hiring qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.
Military personnel are encouraged to apply.
Job Overview
Shift Leaders play a critical role in ensuring the success of our stores. They oversee employee supervision, general store operations, and exceptional customer service. This role requires excellent communication skills, the ability to work as part of a team, and flexibility to work a varied schedule, including nights, days, weekends, and holidays.
Responsibilities
Key Responsibilities
Essential Qualifications
Pilot Company is built on a strong foundation of values that guide our actions and decisions. We prioritize people-first culture, commitment to giving back, and excellence in everything we do. With a diverse team of over 30,000 members, we strive to make a positive impact in our communities. Our energy and logistics division serves as a top supplier of fuel, operating one of the largest tanker fleets in the country.
We are committed to being an equal opportunities employer, hiring qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.
Military personnel are encouraged to apply.
Job Overview
Shift Leaders play a critical role in ensuring the success of our stores. They oversee employee supervision, general store operations, and exceptional customer service. This role requires excellent communication skills, the ability to work as part of a team, and flexibility to work a varied schedule, including nights, days, weekends, and holidays.
Responsibilities
Key Responsibilities
- Supervise employees and manage general store operations.
- Ensure exceptional customer service and a customer-focused culture.
- Collaborate with managers to maintain facilities and operations.
Essential Qualifications
- Previous experience in retail operations or a related field.
- Excellent customer service skills and ability to maintain a customer-focused culture.
- Proficiency with calculators, computers, and other equipment.
- Ability to work as part of a team and interact with various levels, including hourly team members, customers, vendors, and corporate representatives.
- Flexibility to work a varied schedule, including nights, days, weekends, and holidays.
- A background check is required.
- Fuel discount.
- Nation-wide medical plan, dental, vision.
- 401(k) retirement plan.
- Flexible spending accounts.
- Adoption assistance.
- Tuition reimbursement.
- Flexible schedule.
- Weekly pay.
