What are the responsibilities and job description for the Food Service General Manager position at Pilot Company?
Job Description
We are seeking a dynamic and experienced Food Service General Manager to join our team in Rialto, United States. As the Food Service General Manager, you will be responsible for overseeing all aspects of our food service operations, ensuring exceptional customer experiences, and driving business growth.
- Lead and manage all food service operations, including kitchen, dining areas, and catering services
- Develop and implement strategies to improve customer satisfaction and operational efficiency
- Oversee menu planning, food preparation, and presentation to maintain high-quality standards
- Manage inventory, control costs, and optimize profitability while adhering to budgetary guidelines
- Ensure compliance with food safety regulations, health codes, and company policies
- Recruit, train, and supervise food service staff, fostering a positive and productive work environment
- Analyze sales data, customer feedback, and market trends to make informed business decisions
- Collaborate with other departments to enhance overall guest experiences and achieve organizational goals
- Handle customer inquiries, concerns, and complaints in a professional and timely manner
- Implement and maintain quality control measures across all food service operations
- Stay current with industry trends and innovations to continuously improve service offerings
Qualifications
- Minimum of 5 years of experience in food service management, preferably in a similar role
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Current Food Safety Certification (required)
- Strong leadership and management skills with the ability to motivate and develop a diverse team
- Excellent communication and interpersonal skills
- Proven financial management and budgeting expertise
- In-depth knowledge of food service operations, industry trends, and best practices
- Proficiency in inventory management systems and labor scheduling software
- Strong analytical and reporting skills for data-driven decision-making
- Experience in menu planning and development
- Customer service orientation with a focus on delivering exceptional dining experiences
- Ability to work flexible hours, including evenings, weekends, and holidays as needed
- Demonstrated problem-solving abilities and decisiveness in a fast-paced environment
- Visionary mindset to drive innovation and continuous improvement in food service operations
- Adaptability to changing customer needs and market trends
