What are the responsibilities and job description for the Customer Success Representative position at Pilot Thomas Logistics?
The Customer Success Representative role at Pilot Thomas Logistics is ideal for someone who thrives in a customer-facing environment and has a passion for delivering exceptional experiences.
As a key member of our sales organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing ongoing support and guidance.
Key responsibilities include:
- Developing and executing customer engagement strategies to meet or exceed customer satisfaction targets
- Collaborating with internal teams to ensure seamless execution of customer plans
- Providing timely and effective support to customers via phone, email, or in-person meetings
In addition to your customer service expertise, you'll have a passion for delivering exceptional results and a drive to succeed in a fast-paced environment.
Requirements:
- 2 years of experience in customer-facing roles
- Proven track record of delivering exceptional customer experiences
- Excellent communication and interpersonal skills
Preferred qualifications:
- Bachelor's degree in Business or Marketing
- Knowledge of CRM software and customer relationship management principles
