What are the responsibilities and job description for the Front Office Representative position at Pima Pain Center?
Overview
At Pima Pain Center, our team members focus on transforming the patient experience and delivering exceptional quality care. Patients choose Pima Pain Center because of our experienced healthcare team and minimally invasive approach to pain management - resulting in cost-effective treatments with less trauma and pain, and a faster recovery time.
At the first point of contact, the front office assistant greets patients and visitors at the front desk in a warm and friendly manner. Maintaining HIPAA compliance while obtaining the necessary information for billing purposes.
Duties
- Follows proper procedure to check patient in for the days services
- Obtains and scans patient ID, health insurance card, and updating any and all documents according to policy and procedure.
- Ensures intake information has been completed by patient prior to scanning into their electronic medical record.
- Reads “Alert Notes” or ‘Alert Flags” in the patient chart
- Maintains proper money handling processes.
- Collects patient payments and provides receipts.
- Prepares and balances daily copay log.
- Provides appropriate financial information to patients as directed by policy and situation
- Follows proper procedure to check patient out from the days services
- Schedules follow up appointments for office visits, treatments and procedures according to guidelines utilizing EHR system to task and complete logs at the end of each day.
- Scanning all patient related forms
- Provides communication to patients, vendors and visitors within HIPAA compliance to maintain proper flow.
- Maintains organization of the front desk area and lobby throughout the day.
- Handles incoming and interoffice telephone calls and inquires taking complete messages and forwarding calls appropriately
- Assists clinic staff with clerical duties as needed and other duties as assigned
- Assists clinical staff with wheelchair patients, post procedures to their vehicles.
Position Requirements:
- Must have - High School Diploma or Diploma Equivalent
- Must have - Six months to one year front desk medical office experience
At Pima Pain Center, we are an equal opportunity employer and we believe in strength through diversity. all qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
