What are the responsibilities and job description for the Front of House Manager - Retail Cannabis position at Pincanna?
Job Description
Job Description
Front of House Manager
Pincanna is a vertically integrated cannabis company with headquarters in Farmington Hills, Michigan. Pincanna has a 135,000 square foot cultivation and production facility in Pinconning, Michigan, retail locations in Kalkaska, East Lansing, Kalamazoo, Pinconning, Mount Pleasant, and planned retail locations throughout Michigan.
The Front of House Manager will work closely with the Store Manager and Assistant Store Manager to oversee cashiers, budtenders, and receptionists. The Front of House Manager will have a focus of increasing sales and customer loyalty.
Duties and Responsibilities :
- Oversee Cashiers, Budtenders, and Receptionists.
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Respond to customer inquiries and complaints.
- Oversee returns, exchanges, and employee purchases.
- Be thoroughly trained in Opening and Closing Procedures for the dispensary and capable of performing those tasks independently.
- Complete checkouts for budtenders and cashiers, ensuring all cash handling procedures are being followed.
- Support with employee contests.
- Maintain a birthday and anniversary board for employees.
- Responsible for knowing how to operate all three Front of House Departments and capable of assisting in each one.
- Assist with new hires training in their assigned position and confirm they are following all protocols and SOPs correctly.
- Assist Budtender and Product Manager, Assistant Store Managers and Store Manager with product promotions and Pincanna's Rewards program.
- Ensure all opening and closing duties are completed and the store is completely secured before departing at night or opening in the morning.
- Create and implement policies and procedures that will enhance customer service.
- Provide additional support to the Assistant Store Managers and Store Manager.
- Note : The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required.
Qualifications and Requirements :