What are the responsibilities and job description for the Retail Manager - Cannabis Dispensary position at Pincanna?
Retail Manager
Pincanna is a vertically integrated cannabis company with headquarters in Farmington Hills, Michigan. Pincanna has a 135,000 square foot cultivation and production facility in Pinconning, Michigan, retail locations in Kalkaska, East Lansing, Kalamazoo, Pinconning, Mount Pleasant and planned retail locations throughout Michigan. We pride ourselves on providing exceptional customer service in a fast-paced environment within the cannabis industry. There are always opportunities for growth within the organization and we encourage employees to progress within their career.
The Retail Sales Manager is responsible for driving the sales performance of the store, managing the sales team, ensuring customer satisfaction, and maintaining a positive, efficient, and productive store environment. The role requires leadership, sales expertise, and a passion for customer service.
Responsibilities
- Lead and motivate the sales team to achieve sales targets, KPIs, and performance goals.
- Ensure high standards of customer service are met by training and mentoring the sales team, addressing customer issues, and handling escalations.
- Hire, train, and evaluate staff performance. Conduct regular coaching and feedback sessions to improve skills and productivity.
- Oversee inventory levels, monitor stock movements, and ensure products are available and displayed according to company standards.
- Ensure the store's visual presentation is aligned with brand standards and optimized for sales.
- Develop and implement strategies to boost sales, including promotions, discounts, and upselling techniques.
- Track and report on sales performance, customer feedback, and store metrics. Analyze trends to suggest improvements in processes or operations.
- Work within the store's budget for operational expenses, including staffing and supplies.
- Ensure the store complies with company policies, legal requirements, and health and safety regulations.
- Build relationships with repeat customers and enhance the store’s reputation in the community.
- Knowledge of the cannabis industry and strong knowledge of products and strains sold in store.
- Set sales goals and individual goals for employees, regularly communicate these goals to staff to keep everyone informed and motivated.
- Follow all opening and closing procedures, help implement new procedures as needed.
- Ensure all employees are following cash handling procedures and keeping record of discrepancies.
- Ensuring proper scanning and processing of transactions is within compliance.
- Monitor sales floor for any needs that may arise.
- Assist in conflict resolution for employees and customers immediately and in a
professional manner.
- Full time open availability – available nights, holidays, and weekends.
Experience
· High school diploma or equivalent (Bachelor’s degree in business or related field preferred).
· 3 years of retail sales experience, with at least 1 year in a leadership role.
· Strong leadership, communication, and interpersonal skills.
· Ability to analyze sales data and implement effective sales strategies.
· Excellent customer service skills and a problem-solving attitude.
· Proficiency with retail management software and point-of-sale systems.
· Ability to work flexible hours, including evenings and weekends.
Physical Requirements
· Ability to stand and walk for long periods.
· Lift and carry merchandise (up to a certain weight, based on the store's needs).
· Availability to work in a fast-paced retail environment.
Job Type: Full-time
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
