What are the responsibilities and job description for the BDC Call Center Representative position at Pine Belt Enterprises?
Service BDC Representative
Join Pine Belt Enterprises, where your talent can make a difference! We have an award-winning team that offers plenty of growth opportunities, earning potential, and a team that appreciates your drive, skills, and ability. Time after time, Pine Belt Enterprises has turned the automotive industry upside down through innovative services and a continual push to be the #1 choice for career growth opportunities. We are looking for people who can make a difference - we believe that an innovative team can accomplish anything!
Pine Belt believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. Every employee at our Pine Belt locations is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
We Offer:
- Competitive salary
- Paid holidays and vacation time
- Health, Dental, Life, and Disability insurance
- 401(k) Retirement Plan
- Employee vehicle purchase program
- Professional working environment
- Job-specific training and advancement opportunities
Automotive Service BDC Representative Responsibilities:
- Timely response to service requests by customers
- Communicate effectively with telephone and Internet customers and prospects.
- Update records and enter customer information into systems
- Set customer appointments for dealership visits.
- Follow up with customers to ensure the quality of services
- Maintain e-mail/phone follow-up schedules for all customers.
- Enhance skills through ongoing training, feedback, and quality assurance results.
Automotive Service BDC Representative Requirements:
- Follow written procedures.
- Take care of the customers' needs.
- Solve practical problems within guidelines.
- Work at a sustained pace and produce quality work.
- Bring energy to the performance of tasks.
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Complete assigned tasks on a timely basis.
- Adhere to company policies and procedures
- Effective writing ability and basic computer skills
Preferred Skills:
- Typing 30 wpm.
- Bilingual preferred - especially Spanish
- Experience using Office telephone systems
- Experience in a similar customer service role
- Experience in a Call Center environment
- Knowledge of standard office equipment
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Required)
- Dealership: 1 year (Preferred)
- Appointment scheduling: 1 year (Required)
- Customer service: 2 years (Required)
Language:
- Spanish (Required)
Ability to Commute:
- Lakewood, NJ 08701 (Required)
Work Location: In person
Salary : $16
