Clinical Service Manager for Nursing - Full Time - Contact Center

What Will You Do?

As a Clinical Services Manager of Nursing at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Clinical Services Manager provides management of and clinical supervision to members of the Nursing team within Hospital and Residential Services. Within the framework of the organizational management philosophy, is responsible for the administration, coordination, and direction of staff activities related to assigned department. Provides advice and counsel to staff regarding their area of expertise. Represents organization to organizational constituencies, health care institutions.

Our Clinical Services Manager of Nursing are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Who We Are:

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Principal Duties and Responsibilities:

• Communicates and actuates mission to the department.

• Responsible for the overall management of the department’s daily operations to achieve quality improvement, fiscal productivity, and patient satisfaction goals and objectives with 24 hour a day accountability.

• Leads department customer service initiatives.

• Develops strategic and operational plans for department, implements new courses of action flowing out of organizational and divisional plans.

• Serves as a member of various committees to participate in organization-wide discussions.

• Functions as a change agent by appropriately challenging current processes, policies and procedures. Seeks to incorporate new technologies and methods to improve overall effectiveness. Exemplifies a strong, positive attitude during times of crisis and uncertainty.

• Develops annual, quarterly, monthly, and weekly goals to encourage progress within the department.

• Provides technical expertise to coach and multidisciplinary team in the area of organizational quality and performance improvement. Ensures the necessary data and tools are available to team members and staff to work through actual and potential barriers to improvement.

• Utilizes department/operating unit structure to achieve goals and strategies, making changes when necessary for better efficiency and to further develop core competencies of the department.

What Does the Role Require?

Education/Experience:

• Graduation from an accredited school of nursing, with a Bachelor’s degree in Nursing (BSN).

• Master degree in nursing (MSN) strongly preferred or plans to complete Master’s degree within five years of hire.

• Current Registered Nurse license in the State of Michigan

• National Board Certification in Specialty area (ANCC Psychiatric-Mental Health Nursing: RN-BC, AONE Certified in Executive Nursing Practice: CENP or Certified Nurse Manager and Leader; CNML or similar) preferred or obtain within 18 months of hire.

• Minimum of three years clinical experience in a behavior health setting with progressively more responsible leadership experience

• Two years prior supervisory or manager experience and five years of clinical experience in similar areas preferred.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.