Referral Relations Professional - Full Time - 1st Shift - Contact Center

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Scheduled Weekly Hours

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Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do?

As a Referral Relations Professional at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. You’ll be responsible for providing an important link between the organization and community partners while building Pine Rest’s referral base through awareness and education. In addition, this role will work with the medical and mental health professional community helping with placement of clients and being a trusted advisor.

Our Referral Relations Professionals are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace. The Referral Relations Professional must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:

• Plans, coordinates, and implement strategies to engage community partners, such as those from emergency departments, community mental health providers, primary care providers, schools, and other nonprofit organizations.

• Work effectively as part of the HRS Referral Relations team and with leaders throughout the HRS service lines.

• Prepare and monitor goals and outcomes; communicate regularly and effectively with supervisor to ensure mutual goals are understood and met.

• Engage attendees while representing the organization at conferences and community events.

• Develop and maintain long-term relationships with community partners through a variety of platforms including email, phone calls, virtual meetings, and in person.

• Plan, coordinate, and lead mental health educational events including recruiting speakers, strategically communicating events, coordinating with other departments such as Marketing, Postma Center and speakers, as well as preparing required documents for CMEs and CEUs and engaging partners at such events.

• Create and deliver presentations for educational events, both internally and externally to Pine Rest.

• Demonstrate an understanding of the landscape of referral systems in Kent County and throughout the state.

• Clearly understand and educate community members, healthcare providers, and others on the continuum of care, services provided, referral processes, assessment processes, and mental health crisis intervention.

• Represent and connect Pine Rest in collaborative community mental health efforts.

• Develop and edit collateral materials, community partners webpage content, and the community partner newsletter in collaboration with the Pine Rest Corporate Marketing Department.

• Develop and nurture relationships with prospective and current referral sources, community partners, and business partners.

• Identify and target new referral sources and update management regarding activities, opportunities, and market changes.

What Does the Role Require?

Education/Experience:

• Bachelor degree in Social Work, Nursing (or licensed to practice in state of Michigan), Public Health or Non-Profit Administration, Marketing and Communications, or related degree required. Master’s in these or related areas preferred.

• Minimum 3-5 years of work experience in the behavioral health field preferred.

• Minimum 3-5 years of experience in outreach and business development in the professional medical field, experience working with Community Mental Health, Medical, and Behavioral Health Providers preferred.

• Must become certified in CPR by the end of New Hire Orientation. Specifically, Basic Life Support in the Inpatient programs and CPR/AED/First Aid in Residential programs.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.