What are the responsibilities and job description for the Front Desk Agent/Concierge Boutique Inn position at Pine Ridge Inn & Suites?
About Us
Pine Ridge Inn is a boutique hotel in Bend, Oregon, known for exceptional guest service, a welcoming atmosphere, and a commitment to providing a relaxing and personalized stay. As a Front Desk Associate, you will be the face of the inn, creating a warm and memorable experience for our guests.
Job Responsibilities
Guest Services & Hospitality:
- Greet guests with a warm and professional attitude upon arrival.
- Handle check-ins and check-outs efficiently, ensuring a seamless experience.
- Assist guests with special requests, local recommendations, and inquiries.
- Provide exceptional customer service and resolve guest concerns in a timely manner.
Reservations & Administrative Duties:
- Manage bookings, cancellations, and modifications using the hotel’s reservation system.
- Answer phone calls and emails regarding reservations, availability, and hotel information.
- Process payments and maintain accurate billing records.
- Maintain knowledge of hotel policies, amenities, and local attractions.
Operations & Teamwork:
- Communicate effectively with housekeeping and maintenance to ensure room readiness.
- Monitor lobby cleanliness and maintain a welcoming environment.
- Assist in light hospitality tasks, such as setting up refreshments or stocking guest supplies.
- Follow security procedures to ensure guest safety and privacy.
Qualifications & Skills
- Prior experience in hospitality, customer service, or a similar role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficiency with computers and reservation systems (or willingness to learn).
- Must be available to work flexible shifts, including weekends and holidays.
Why Join Pine Ridge Inn?
- Work in a friendly, team-oriented boutique hotel environment.
- Opportunity to grow in the hospitality industry.
- This position is ideal for college students, retirees, or anyone seeking a rewarding role in hospitality with flexible scheduling and opportunities to engage with travelers from all over.
- Be part of a team that values exceptional service and attention to detail.
Interested? Apply today and become part of the Pine Ridge Inn team. We look forward to meeting you.
Job Types: Full-time, Part-time
Pay: $18.00 - $19.50 per hour
Expected hours: 20 – 32 per week
Benefits:
- Flexible schedule
Schedule:
- Evening shift
- Night shift
Ability to Commute:
- Bend, OR 97702 (Required)
Work Location: In person
Salary : $18 - $20