Call Center Pharmacy Technician

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952.     PMC consists of over 130 providers, approximately 750 employees, and 16 locations. 

What will you do as a PMC Pharmacy Tech

A day in the life of a PMC Pharmacy Tech will include:

•    Assists the care team in processing refill prescriptions, including diabetic supplies, as requested by fax, phone requests by patients or electronic means such as patient portal and mobile patient experience platforms.

•    Communicates with care team regarding medication or dosage discrepancies.

•    Reviews patient records in the electronic medical record to obtain necessary information.

•    Organizes and files faxed prescription requests and other records as appropriate.

•    Update pharmacy information in EMR as requested by care team or patient. 

•    Manages prior authorization requests and follows up when appropriate. 

•    Verifies, inputs and resolves insurance discrepancies including conferring with insurance carriers and processors.

•    Assist with research and follow up with insurance companies when there are prior authorization denials and/or delays.

•    Maintains knowledge of pharmaceutical information, terminology and abbreviations to successfully interpret and process prescriptions accurately.

•    Maintains workspace in a neat and orderly manner.

•    Reports computer/technical issues to supervisor and support provider.

•    Performs other duties as assigned.

What we can offer

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally.  That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future.  For more information regarding our benefits click here Benefits Information

Required Qualifications

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.  
• Registration with the NC Board of Pharmacy within 90 days of the hire date.
• Understanding of pharmacy insurance and the insurance billing process.

Preferred Qualifications

• National Pharmacy Technician Certification (PTCB) is preferred.  
• Two years work as a pharmacy technician. Retail experience preferred.