Assistant F&B Manager-Holly Inn-Exempt

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to assist in the daily operations of the Holly Inn Food & Beverage program, including overseeing Banquet functions located at the Holly Inn, and restaurants including 1895, The Tavern, and all surrounding areas associated with the Holly Inn. You will also be responsible for guests receiving the highest level of service set by the resort. Must be willing and able to work various/multiple outlets and shifts within the Food and Beverage Division.

EDUCATION And EXPERIENCE

Associate Degree and a minimum of three years related experience; or equivalent combination of education and experience.

Essential Duties And Responsibilities

• Assist in overseeing the operations of the Holly Inn, 1895, The Tavern, and Banquet / Special Events. Floor Presence is required.
• Ensures Member/Guest satisfaction in their dining experience.
• Ensure all Employees are trained in accordance with Pinehurst standards.
• Check the Dining Room, Bar, Outside, Pool, Banquet areas before and after service for cleanliness, and maintenance needs and proper set-up.
• Ensure rooms are properly set for all meal periods.
• Prepare server side work and stations; check for completion before/and after service.
• Complete paperwork promptly (i.e. deposits, tips sheets, forecasts, cover counts and schedules).
• Maintain inventory of liquor, beer, wine, sundries and food products sold in the Holly Inn and the area of operations.
• Conduct daily line-ups. Service training, and Safety Training.
• Perform bartending, serving and expediting duties.
• Participate in the performance review process for all dining outlet Employees.
• Participate in the disciplinary counseling for all dining outlet Employees.
• Ensure proper supplies are on hand at all times in order to effectively service the guest.
• Ensures Standards of Operation and company policies the payroll.
• Ensure that all Products are purchased, requisitions, and inventoried properly in EATEC.
• Maintain Health Standards.
• Ensures Standard of Operations and company policies are being followed.
• Ensures that all of the department’s allocate the service stations for meal periods.
• Review all Holly Inn Resumes and BEO and ensure supplies and teams are ready for special events.
• Responsible for handling all guest concerns that arise in dining outlets.
• Responsible for the development of staff in dining outlets (busser to server, etc.).
• Responsible for ensuring all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through.
• Assumes total accountability for all patio dining.
• Complete weekly schedule on Saturday.
• Check resumes daily to ensure group dining arrangements are properly accommodated and assign work stations. Pre-assign tables for larger reservations. Prepare tip sheets, morning charts and meal check out
• Greet and seat guests, monitor the consistent use of the standards of service for the patio.
• Proficient with Info Genesis and required paperwork.
• Is familiar with pertinent ABC laws.
• Assist with Period End inventory and respond to P & L statement.
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.
  
  

Supervisory Responsibilities

Manages hourly staff, a total of 20 - 30 Employees at the Holly Inn, 1895, Tavern, and the banquet teams. Is responsible for the overall direction, coordination, and evaluation of the Holly Inn, 1895, The Tavern and related Food and Beverage outlets. Also directly supervises various non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems both front and heart of the house. You will be expected to work holidays wherever needed even if your primary outlet is closed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The Employee is occasionally required to sit; use hands to finger, handle, or feel; and taste or smell. The Employee must frequently lift and/or move up to 25 pounds or more.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.