F&B Assistant Manager-Deuce-Exempt

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to assist in the daily operations of the Deuce Restaurant. Oversee and assist in all areas of the operation. Members and guests receive the highest level of service set by the resort & country club. Must be willing and able to work various/multiple outlets and shifts within the Food and Beverage Division.

EDUCATION And EXPERIENCE

Associate Degree and a minimum of three years related experience; or equivalent combination of education and experience.

Essential Duties And Responsibilities

• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Oversee the operations of the Deuce Restaurant and Deuce Banquets (Floor Presence)
• Ensures Guest satisfaction in their dining experience.
• Ensure all Employees are trained in accordance with Pinehurst standards
• Check the Dining Room, Bar, Outside Veranda, Banquet areas before and after service for cleanliness, and maintenance needs and proper set-up.
• Ensure dining room, patio & bar are properly set for all meal periods
• Complete paperwork promptly (i.e. deposits, tips sheets and schedules)
• Inputs Schedule for outlet in Ceridian weekly
• Maintain inventory of liquor, beer, wine, and food for the outlet
• Conduct daily line-ups. Service training, and Safety Training.
• Perform bartending, serving and expediting duties
• Participate in the performance review process
• Participate in disciplinary counseling
• Ensure proper supplies are on hand at all times in order to effectively service the guest
• Ensures Standards of Operation and company policies
• Ensure that all Products are purchased, requisitions, and inventoried properly in EATEC
• Maintain Heath Standards
• Ensures Standard of Operations and company policies are being followed.
• Ensures that all of the department’s allocate the service stations for meal periods
• Responsible for handling all guest concerns that arise in dining outlet
• Assist with payroll and expense control associated with dining outlet
• Responsible for the development of staff in the Deuce (busser to server, etc.)
• Responsible for ensuring all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through.
• Assumes total accountability for dining outlet activities
• Complete weekly schedule by Saturday for Review on Sunday with F&B Manager
• Check Reservation Book Daily to make sure everything is in line
• Greet and seat guests, monitor the consistent use of the standards of service
• Proficient with Info Genesis and required paperwork
• Is familiar with pertinent ABC laws
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.
  
  

Supervisory Responsibilities

Manages hourly staff, a total of 50-60 Employees in the Deuce. Is responsible for the overall direction, coordination, and evaluation of the Deuce. Also directly supervises various non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems both front and heart of the house. You will be expected to work holidays wherever needed even if your primary outlet is closed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The Employee is occasionally required to sit; use hands to finger, handle, or feel; and taste or smell. The Employee must frequently lift and/or move up to 25 pounds or more.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.