Manager of Organizational Analysis & Strategic Alignment

The Pinellas County Tax Collector is currently hiring a Manager of Organizational Analysis & Strategic Alignment (OASA Manager). This is a cross-functional position working with all departments in ensuring achievement of Tax Collector strategic planning goals and objectives. This position manages and provides technical direction to Management Analysts in functions associated with quality assurance, service consistency, process management, key performance measures, and improvement programs. Provides direct assistance to the Tax Collector Executive leadership by actively managing the culture change processes associated with the Tax Collector Organization Management System. The person in this role must have ability to gain a thorough understanding of Tax Collector operations, measures, and efficiency standards set forth by the Tax Collector.

Essential Functions:

• Develop, facilitate, document, and monitor the performance of the organization’s strategic planning process, quality initiatives, and related activities including strategic analysis, setting direction, allocation of resources to achieve objectives, prioritizing and managing initiatives, project management, and engaging the workforce and other stakeholders.
• Oversee the development, implementation, and management of quality improvement projects and Tax Collector organizational scorecard.
• Confer with senior leaders and management to identify gaps in business results and develop data-driven solutions to improve performance and consults with leaders on the organizational design of their departments and business units.
• Supervises and directs the work of assigned Management Analysts; administers performance management of direct reports.
• Oversee management of the organization’s business intelligence tools ensuring accuracy of information and data.
• Manage project pipeline and oversee progress on all projects, including mentoring project sponsors and project leads.
• Analyze data and dashboards consisting of key performance measures to identify gaps, trends, and opportunities to improve outcomes.
• Identify and set appropriate quality standards, parameters, and targets for Tax Collector processes, and measures.
• Manages and prepares departmental scorecards and Director level KPIs; assists in creation of quarterly Director level scorecards.
• Oversee benchmarking activities with other Tax Collectors and industries.
• Facilitate and oversee best practice sharing (internally and externally) to identify opportunities to improve service delivery and consistency in alignment with service standards.
• Oversee branch, call, and mail center quality audits; may participate in quality control assessments for other departments.
• Prepare and deliver reports and presentations on behalf of the Tax Collector, including annual reports.
• Gather feedback and evaluate customer surveys and feedback mechanisms to identify trends and opportunities to improve.
• Confer with other organizations, officials, constituents, or consultants on organizational initiatives.
• Review and ensure quality and accuracy of tax and motor vehicle notices.
• Guide the organization to a continuous quality- and consistency-driven mindset.
• Performs other related duties as assigned, including special projects as assigned by the Tax Collector or Executive Director.

Knowledge, Skills, & Abilities:

• Extensive knowledge of systems thinking linking leadership, strategy, customers, knowledge management, workforce, operations, and results.
• Extensive knowledge of quality management standards and methodologies.
• Ability to create and maintain databases to compile data and statistical information.
• Ability to choose the appropriate statistical and mathematical methods to solve problems
• Ability to plan, assign, coordinate, and supervise the work of others.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to gain and maintain extensive knowledge of Tax Collector structure, operations, services, processes.
• Knowledge of scorecards and Business Intelligence tools.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills
• Ability to plan, develop, present oral and written comments and recommendations, clearly and concisely and gain acceptance of ideas.
• Strong leadership and supervisor skills.
• Strong analytical and complex problem-solving skills.
• Ability to guide others in bringing forward solutions to challenges.
• Strong time management skills with a proven ability to meet deadlines.
• Knowledge of principles and practices of project management.
• Skilled in negotiating with and influencing senior leaders and management with a strong ability to build consensus.
• Strong networking skills and ability to establish and maintain strong working relations with others within and outside the organization.
• Considerable knowledge of business and management principles involved in strategic planning and the coordination of people and resources.
• Knowledge of data modeling, data mining and statistical data analysis techniques.
• Ability to use considerable initiative and exercise sound judgment and decision making.
• Ability to read the subtle nuances of a situation and react or plan accordingly.
• Ability to use a computer, keyboard, Business Intelligence tools and software and general office equipment; including ability to work with multiple computer monitors simultaneously.
• Work requires regular and reliable attendance.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Education and Experience:

• Six (6) years of progressively responsible administrative or management experience in business or public administration; OR bachelor’s degree in organizational development, organizational behavior, industrial or organizational psychology, business or public administration, sociology, or a related field and two (2) years of experience as described above; OR an equivalent combination of education, training, and/or experience as permitted by law.
• Four (4) years of experience in strategic planning, data analytics, or a related field.
• Lean Six Sigma Green Belt certification, required.
• Valid Florida Driver License or Florida Commercial Driver License and endorsement, if any.

Highly Desirable

• Prior Tax Collector or Public Sector experience
• Project Management Professional (PMP) certification (helpful but not required)