Customer Service Representative

PING, Inc., maker of PING golf equipment, is seeking Customer Service Representatives that will provide quality professional customer service that consistently exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.

OUR MISSION:

“To be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees that allows them to fulfill their potential.”

WE OFFER:

• Competitive benefits and compensation package
• Generous employee discount
• Robust wellness program with cash incentives
• Ride Share Programs
• Flexible time off

YOU WILL:

• Answer inbound calls and emails from customers and sales representatives, quickly assesses customer needs and proactively provides solutions.
• Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
• Where needed, act as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Maintain thorough knowledge of PING products, services and the production process.
• Accept full responsibility for following through and resolving customer requests for service, including ship times when other departments or individuals are involved. Follow through on shipments and orders.
• Authorize returns and repairs for no-charge consideration.
• Partner with Credit Department and submit credit/debit requests and billing/shipment corrections as needed.
• Collaborate with the Customer Service Analyst Team to ensure accuracy of automated orders.
• Understand company credit process to research and answer inquiries regarding account balances and shipment problems.

YOU HAVE:

• Requires a High School diploma or GED plus a minimum one year directly related Customer Service experience; OR an equivalent combination of education and experience. Customer Service Repair experience preferred. Must possess proficient computer knowledge, including PING’s mainframe application.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment.
• Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
• Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
• Demonstrated broad based knowledge of PING product offerings. Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products sold at PING.
• Possess an intermediate level of computer literacy of Microsoft Office: Outlook, Word, Excel, and PowerPoint.