Account Manager

PingPong was founded in New York in 2015, with the goal of solving the immense challenge of scaling enterprise businesses globally. Fast forward to today, and PingPong has become one of the world’s leading global cross-border payments platforms, processing more than $200 billion USD. Our API-first cross-border payments platform integrates with enterprises to send, manage, and receive money faster on a global scale.

PingPong currently has 32 offices in 11 countries and over 1,000 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.

OVERALL PURPOSE

We are seeking a proactive and highly customer-centric account manager to oversee and drive success of our customers and partners. This role is crucial in ensuring our customers are getting the maximum value out of our solutions and supporting them as they scale.

By engaging strategically with key accounts, you will be instrumental in driving customer success and revenue growth.

We believe in a hands-on approach where everyone contributes, regardless of title or seniority. If you're looking for a role where you can make a tangible impact while being part of a close-knit and supportive environment, this could be the perfect fit for you.

WORKING RELATIONSHIPS

You will report directly to our US Managing Director and work closely with cross-functional teams across our global offices to ensure we are delivering value to our customers.

PRINCIPAL ELEMENTS & ACCOUNTABILITIES

• Be the primary point of contact for our customers once they are onboarded, help resolve operational issues, and maintain strong relationships with key stakeholders.
• Regularly and proactively engage with clients to ensure successful adoption and utilization of the company’s solutions, identifying opportunities for upselling and cross-selling, with primary responsibility for revenue growth within existing accounts.
• Together with our business development team, develop and execute account plans that articulate strategies for expansion and growth within existing accounts.
• Track account performance, utilizing data to pinpoint opportunities, troubleshoot any barriers to success, and inform data-driven conversations with customers.
• Work closely with internal teams, e.g. business development, product, marketing, finance, data teams, to enhance customer experience and problem-solve.

QUALIFICATIONS AND EXPERIENCE

• Educated with a relevant degree in business, project management, or a related field. A master's degree is a plus.
• 3 years of experience in account management, customer success or a related customer-facing role.
• Prior experience in payments, fintech industry or financial services is highly preferred
• Strong understanding of cross-border payments industry, payment processing concepts and transaction flows.

SKILLS

• Strong relationship management skills with a proactive & empathetic approach to client engagement and problem resolution.

COMPETENCIES AND BEHAVIOURS

• Ability to manage multiple customers and priorities in a fast-paced environment.
• Self-starter and excellent problem-solver, able to navigate and simplify complex challenges.
• Adaptable and experienced in working cross-functionally.
• Curious mindset and able to learn quickly.

WHY WORK FOR PINGPONG?

• Be part of a fast-growing, global fintech company, on a mission to empower enterprises to grow globally.
• Work in a dynamic, collaborative and innovative environment, with the opportunity to learn from veterans in the cross-border payments industry.
• You’ll have the opportunity to not only directly impact client success and revenue growth, but also be an important contributor to our growth strategy.
• Career growth opportunities in a rapidly scaling global organization.

PingPong is proud to be an equal opportunity employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.