Fertility Care Patient Navigator

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family. Learn more about us at www.pinnaclefertility.com.

About the Role
The Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

We are seeking a Patient Navigator to join our dedicated team at Seattle Reproductive Medicine in Seattle, Kirkland, Everett, Bellevue or Tacoma. This is a full-time onsite position working Monday through Friday, from 8:30 AM to 5:00 PM, with 3-4 weekends per year and one holiday.

Key Responsibilities:

• Support IVF team members with all aspects of patient treatment coordination, including communication, education, scheduling, documentation, and record-keeping.
• Assist and interact with patients in person, by phone, and via portal messaging, email, and two-way texting.
• Educate patients on the IVF process, including infertility testing, insemination, in vitro fertilization (IVF), frozen embryo transfer (FET), egg vitrification, medications, potential side effects, and lifestyle factors affecting treatment success.
• Collaborate with team members to ensure a high-quality patient experience.
• Maintain accurate and up-to-date patient records in the nAble EMR system, documenting medication administration, test results, progress notes, and physician orders.
• Provide empathy and support to patients, fostering a compassionate care environment.
• Guide patients on self-administering medications and monitoring treatment progress.
• Coordinate and schedule surgical and ART procedures, diagnostic tests, and appointments, ensuring all consents are signed and treatment timelines are followed.
• Serve as a liaison between patients and the medical team, relaying vital information, test results, and treatment instructions while addressing any questions or concerns.
• Advocate for patients, ensuring their needs and preferences are considered throughout the treatment process.
• Assist with additional administrative tasks and other duties as assigned.
• Availability to work occasional weekends and holidays as required.

Position Requirements:

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum of 1 year in customer service, patient navigation, case management, or a related healthcare role.
• • IVF/fertility experience and background in women's health a plus
• Skills:
• • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work.
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.

Compensation & Benefits:

• Hourly Rate: $25.00 - $35.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse and inclusive environment. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we celebrate the diversity of our patients, we value the diversity within our team. We believe diversity drives innovation, enhances patient care, and creates opportunities for growth. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.