What are the responsibilities and job description for the Fertility Patient Care Coordinator position at Pinnacle Fertility?
About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Fertility Patient Care Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Fertility Patient Care Coordinator you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.
We are seeking a Fertility Patient Care Coordinator to join our dedicated team at Reproductive Gynecology & Infertility (RGI). This is a full-time, onsite position , working Monday, Wednesday, and Friday from 7 : 00AM -3 : 30PM in Canfield, OH and working Tuesday and Thursday from 7 : 30AM-4pm in Akron, OH.
Key Responsibilities
- Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
- Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
- Maintain accurate patient records, process billing information, and collect copays.
- Ensure the reception area is clean, organized, and welcoming for all visitors.
- Assist with additional projects and administrative duties as assigned.
Position Requirements
High school diploma or equivalent required.
1-2 years of experience in a medical office, customer service, or front desk role.
Strong communication, organizational, and multitasking skills.
Compensation & Benefits
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
Salary : $17 - $20
