What are the responsibilities and job description for the Patient Experience Supervisor position at Pinnacle Fertility?
About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Patient Experience Supervisor is a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service.
We are seeking a Patient Experience Superviso r to join our dedicated team at Reproductive Gynecology and Infertility in Akron, OH working Monday-Friday from 7 : 30AM-4 : 00PM . Occasional travel to Cleveland and Canfield clinic is required.
Key Responsibilities
- Ensure efficient patient flow by managing appointments, emails, dashboard messages, patient inquiries, and patient accounts.
- Provide leadership and oversight to the Front Office (FO) team, including interviewing, hiring, training, and performance management (coaching, evaluations, corrective actions, and terminations).
- Collaborate with the Executive Director to coordinate front desk scheduling, payroll, and time-off requests to meet clinic needs.
- Manage physician schedules by filling gaps, rescheduling patients, and overseeing the waitlist to ensure a smooth and consistent patient flow.
- Maintain compliance with company policies and healthcare regulations by providing training and ensuring accurate patient records, billing, and coding practices.
- Perform other duties and projects as assigned.
Position Requirements
High school diploma required.
Leadership in office management, hiring, and team development.
Compensation & Benefits :
Diversity & Inclusivity
At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
Salary : $45,000 - $55,000
