Patient Navigator

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. Our nationwide network of clinics offers innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role
The Patient Navigator plays an integral role in supporting patients on their journey to parenthood. If you are compassionate, detail-oriented, and thrive in a fast-paced environment, this role is an excellent opportunity to make a meaningful difference. Working closely with a multidisciplinary team, you’ll guide patients through their care plans, ensuring they receive the support and resources they need every step of the way.

We are seeking a Patient Navigator to join our team at the Institute of Human Reproduction, located in Chicago, IL.  This is a full-time, onsite position, working Monday-Friday from 8:00 AM to 5:00 PM. Must be willing to participate in a weekly on-call rotation.

Key Responsibilities

• Serve as the primary contact for patients, guiding them through treatment plans and educating them on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure seamless care.
• Assist patients in understanding their medical care, insurance coverage, and available financial resources.
• Collaborate with healthcare providers, clinical staff, and administrative teams to ensure continuity of care.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
• Provide emotional support to patients and families, addressing concerns and barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and assist in resolving barriers to care.
• Perform other duties and projects as assigned.

Position Requirements

• Education: Highs School diploma required. Bachelor’s degree in healthcare, social work, or a related field (preferred). 
• Experience: Minimum of 1-2 years in customer service, patient navigation, case management, or a related healthcare role.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency with electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
  • Bilingual skills are a plus.

Compensation & Benefits

• Hourly Rate: $24.00 - $26.00 per hour (final compensation based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.